Manager - Contract Performance

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job Overview And Responsibilities The Manager-Technical Contract Performance is responsible for driving improved supplier performance by enforcing liquidated damage remedies for late delivery of aircraft parts and managing contract intelligence initiatives. The Manager will supervise up to four international direct reports, tasked with identifying, initiating, and settling lead time and turnaround time claims, along with tracking, capturing, and processing payment of such claims from United's aircraft goods and services suppliers. This position acts as the primary liaison to the Strategic Sourcing department in the development of contract language in support of obtaining such remedies and serves as a subject matter expert in the area of technical contract product support provisions, contract incentives, and the integration of contract intelligence solutions into contract management processes. Perform and supervise analysis of annual volume of over 120,000 purchase orders and 150,000 repair ordersIdentify available remedies from overdue ordersInitiate and settle over 600 claims per yearManage contract intelligence initiatives supporting contract management processes, including coordination of requirements, implementation activities, and integration of solutions designed to improve contract analysis and accessibility across Tech Ops Supply ChainMaintain proficiency and currency with Warranty Administration team by supporting a portfolio of claims with vendorsCollaborate and liaise with the Strategic Sourcing team in the drafting of liquidated damages language in new agreementsSupport recurrent training of product support provisions contained in all technical contracts What’s Needed To Succeed (Minimum Qualifications) Bachelor's degree or related experienceThree (3) years of experience in supply chain, logistics, finance, or similar industryProven people leadershipUnderstanding of material logistics, supply chain management and contract administrationStrong negotiation, communication, analytical and organization skillsAdvanced MS ExcelUp to 20% travelMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Three (3) years of experience initiating claims using data extracts, filtering transactions with available knowledge of existing contracts, negotiating settlements with suppliers and processing paymentsExperience with contract intelligence tools, or implementation of technology solutions supporting contract management processesBoeing PSAA and Airbus SSC product support provisionsAble to draft concise product support contract termsAdvanced knowledge of SCEPTREAble to write complex SQL queriesDemonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.