Manager, Content Developer

About the role

The Manager, Content Developer leads a team of editors responsible for supporting the development, production, quality control, and publication of assessment exams in the United States. This role provides day-to-day people leadership, workload planning, process oversight, and cross-functional coordination to ensure assessment materials are accurate, secure, standards-aligned, and delivered on schedule. The manager collaborates with content development, psychometrics, assessment services, publishing, technology, and client-facing teams to resolve issues, improve workflows, and maintain high standards for editorial quality, production accuracy, and operational excellence. You will be expected to manage a workstream of overlapping projects and to complete tasks accurately and on time. We will help you achieve your goals by equipping you with training, resources, and a team approach to work prioritization and problem-solving. You will adhere to a traditional daily schedule but will also enjoy flexibility with core hours. This role aligns to industry level title such as Editorial Services Manager.

Responsibilities

• Manage, coach, and develop a team of editors including work assignments, performance feedback, onboarding, training, and professional development.
• Oversee editorial and production workflows for teacher assessment exams, study guides, practice materials, item banks, and related deliverables.
• Plan team capacity, prioritize competing deliverables, and monitor schedules to ensure accurate, timely completion of work across multiple programs and projects.
• Ensure editorial and production work follows applicable client requirements, style guides, accessibility expectations, quality standards, and security protocols.
• Partner with content developers, assessment specialists, psychometricians, project managers, publishing teams, and client-facing groups to clarify requirements and resolve questions or blockers.
• Review project status, identify risks, escalate issues when appropriate, and implement mitigation plans to protect schedules and deliverable quality.
• Support quality control activities, including proofreading, copyediting, metadata review, item accounting checks, formatting validation, and final production review.
• Maintain and improve documented procedures, templates, tracking tools, and job logs to support consistency, efficiency, and knowledge transfer.
• Analyze workflow data, recurring defects, and feedback to recommend process improvements and strengthen team performance.
• Promote a collaborative, inclusive team culture focused on accuracy, accountability, continuous improvement, and service to educators and learners.

Qualifications

• Bachelor’s degree in English, education, publishing, communications, assessment, instructional content, or a related field; equivalent experience may be considered.
• Five or more years of experience in editorial, assessment, publishing, production, educational content, or related environment.
• Three or more years of experience leading, supervising, mentoring, or coordinating the work of editors, technicians, production staff, or cross-functional project teams.
• Experience managing multiple complex deliverables with competing timelines and quality requirements.
• Demonstrated ability to interpret and apply style guides, client requirements,