Manager, Content Design

About the role

The Content Designer (Product Design) Manager Level - Individual Contributor role at Capital One is responsible for combining content design expertise and leadership skills with an understanding of customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Responsibilities

• Leverage high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences.
• Use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows.
• Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One.
• Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
• Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information.
• Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Requirements

• At least 5 years of experience in content design, content strategy, or UX writing.
• Preferred qualifications include 6+ years of experience in content design, content strategy, or UX writing, 6+ years of experience working with and contributing to an established design system, 6+ years of experience collaborating with product, tech and business partners, experience leading design projects or teams, proficiency in design and prototyping tools such as Figma, experience working in heavily regulated, data heavy problem spaces.

Qualifications

• Basic Qualifications: At least 5 years of experience in content design, content strategy, or UX writing.
• Preferred Qualifications: 6+ years of experience in content design, content strategy, or UX writing, 6+ years of experience working with and contributing to an established design system, 6+ years of experience collaborating with product, tech and business partners, experience leading design projects or teams, proficiency in design and prototyping tools such as Figma, experience working in heavily regulated, data heavy problem spaces.

Skills

• Content Design Expertise: Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences.
• Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One.
• Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
• Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information.
• Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location. For example, in McLean, VA, the salary range is $164,800 - $188,100 for Manager, Design. For New York, NY, the salary range is $179,700 - $205,100 for Manager, Design. For Richmond, VA, the salary range is $149,800 - $171,000 for Manager, Design. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Schedule

This role is hybrid, with 3 days per week onsite in NY, McLean, or Richmond.