Manager, Consumer Warranty Programs

The Opportunity

As the Manager, Consumer Warranty Program Development & Administration, the successful candidate will lead the design, launch, administration, and growth of consumer warranty and service contract programs. You will be responsible for developing profitable warranty products, managing program performance, expanding strategic partnerships, and driving revenue growth across new and existing distribution channels.

Responsibilities

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Requirements

• Bachelor's Degree in Business (Marketing & Communications), Economics, Business Information Technology.
• MBA or master’s degree in related field preferred.
• 10 years of progressive advanced industry experience.
• Minimal travel required – less than 10% of the time.

Benefits Offered

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.