Manager - Consumer & Retail Banking Digital Products (FSI) - Charlotte

About the role

Sia is a next-generation, global management consulting group founded in 1999. We specialize in strategy and management consulting, leveraging data science and creativity to help clients navigate and benefit from transformation.

Responsibilities

• Demonstrate Digital Banking Product & Service Expertise: Bring strong working knowledge of digital banking products and capabilities within consumer and retail banking, including mobile and online banking, digital account opening, deposits, payments, cards, lending, customer servicing, authentication, fraud prevention, disputes, alerts, notifications, and self-service journeys.
• Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations, including checking and savings, debit and credit cards, bill pay, ACH, wires, complaints, disputes, transaction monitoring, and customer support.
• Translate Product & Technology Concepts into Business Solutions: Explain digital banking product, technology, and operational concepts in a clear and practical way for business, product, operations, technology, risk, compliance, and customer experience stakeholders.
• Navigate Regulatory, Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking, including custody, recordkeeping, compliance, operational risk, third-party risk, data privacy, resiliency, and governance expectations.
• Shape Client Solutions & Delivery Approaches: Support clients in defining digital banking product strategies, use cases, business cases, implementation roadmaps, vendor or platform considerations, pilot design, testing approaches, and adoption plans.
• Support Business Development: Support management with expansion of client opportunities through account knowledge, cross-selling, proposal development, commercial discussions, and relationship building across new and existing clients.
• Coach & Develop Teams: Supervise, mentor, and evaluate consultants and managers, set clear goals, provide feedback, address team challenges, and contribute to recruiting and capability-building efforts.
• Contribute to Firm Leadership: Share knowledge and best practices, support internal initiatives, represent Sia externally, and serve as a role model for consultants through professionalism, ownership, and leadership by example.

Qualifications

• Education: Bachelor’s degree in Finance, Business or Engineering or a related field; master’s degree preferred.
• Relevant Experience: 7+ years of relevant work experience in management consulting or industry in Consumer/Retail Banking or relevant roles in Financial Services, including Payments, Cards, Lending, Customer Servicing, and Deposits.
• Direct, working knowledge of digital banking products, services, and vendor solutions, with experience applying that knowledge across consumer banking customer journeys, operations, risk, compliance, technology, and servicing functions.
• Strong understanding of the digital banking technology ecosystem, including leading solution providers such as Alkami, Backbase, nCino, Terafina, Fiserv, Plaid, FIS, and related vendors across digital banking platforms, core banking, origination, data connectivity, and customer engagement.
• Sales & Business Development: Proven ability to support new business opportunities by identifying client needs, developing relationships, shaping consulting solutions, and converting opportunities into sold work through proposal development and communication.
• Consulting Skillset: Strong communication skills, analytical thinking, attention to detail, ownership, teamwork, intellectual curiosity, and a willingness to learn in a fast-paced, client-facing environment.

Additional Information

Compensation & Benefits:

• Compensation: Base Salary: $125,000 - $137,900. Actual compensation within this range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by applicable law.
• Benefits: Medical, dental, and vision; company-paid life and AD&D; voluntary supplemental insurance and EAP; 401(k) with company match and immediate vesting; HSA and FSA options; college savings and student loan repayment programs; paid parental leave; generous PTO, nine company holidays, and one floating holiday; cell phone stipend; well-being and professional development programs.

Work Authorization

This position is not eligible for employment visa sponsorship now or in the future.