Manager, Construction Information

This is a remote, home-office based role. Candidates located in the continental United States will be considered, with preference for the Central time zone (MI, IL, WI, MN, IA, MO, OK, or TX). Expected travel is up to 10%.

About the role

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver the essential intelligence needed to excel within respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Responsibilities

• Lead, coach, and develop a team of 10-15 industry and regional experts focused on expanding commercial construction project coverage through relationship-building and data acquisition
• Oversee team performance, including conducting performance reviews, managing employee development, and handling scheduling and performance-related matters
• Develop and execute regional strategies to increase project data acquisition by identifying target markets, opportunities, and outreach approaches
• Analyze data and perform research to gauge construction activity levels in major cities and counties to compare project coverage
• Conduct market research and industry outreach to identify and evaluate new sources of project data
• Maintain and prioritize target account and relationship lists, including defining outreach strategies and assigning actions to team members
• Ensure comprehensive knowledge and documentation of regional project data sources, establishing standards and oversight for accurate maintenance of the source repository across the team
• Analyze regional performance to identify coverage gaps, process inefficiencies, and performance issues; implement data-driven improvement plans with clear timelines
• Evaluate processes and data quality using historical benchmarks and cross-regional comparisons to drive continuous quality improvement plans
• Maintain deep knowledge of the construction lifecycle, industry trends, and project pipelines to inform strategy and team direction
• Partner with commercial teams to support customer retention efforts by contributing industry expertise in client meetings and presentations
• Represent Dodge at trade shows and industry events, building relationships and generating leads for new data acquisition sources

Requirements

• Bachelor's degree in Business, Construction Management, or a related field, or equivalent professional experience; relevant leadership certifications preferred
• 7+ years of experience in customer success, account management, construction management, or client operations
• Strong knowledge of the commercial construction industry
• Demonstrated leadership background or experience with responsibility for driving team operations and performance
• Experience managing customer interactions and building long-term client relationships
• Customer-centric mindset with ability to assess customer needs and support retention strategies
• Proven ability to build effective internal partnerships across cross-functional teams
• Skilled in managing and strengthening relationships with external stakeholders and strategic partners
• Effective written communication skills
• Strong problem-solving skills, including conflict resolution

Preferred Qualifications

• Experience in the construction industry
• Experience working in a remote environment and working with international teams
• Management training or leadership certifications
• Proficiency in Excel and MS Office suite
• Familiarity with CRM tools (e.g., Salesforce)
• Strong documentation and organizational skills

Benefits

Dodge Construction Network's compensation and rewards package for full-time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.

Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. Reasonable accommodations are available for the online application process. This role is open to candidates who are legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future. A background check is required after a conditional job offer is made.