Manager, Construction Information

About the role

The Manager, Construction Information is a strategic and people-focused leader that manages and develops a team of industry and regional experts responsible for expanding commercial construction project coverage through relationship-driven data acquisition. This role plays a critical part in driving growth by identifying new data sources, strengthening industry partnerships, and ensuring high-quality market intelligence across regions.

Responsibilities

• Lead, coach, and develop a team of 10-15 industry and regional experts focused on expanding commercial construction project coverage through relationship-building and data acquisition
• Oversee team performance, including conducting performance reviews, managing employee development, and handling scheduling and performance-related matters
• Develop and execute regional strategies to increase project data acquisition by identifying target markets, opportunities, and outreach approaches
• Analyze data and perform research to gauge construction activity levels in major cities and counties to compare project coverage
• Conduct market research and industry outreach to identify and evaluate new sources of project data
• Maintain and prioritize target account and relationship lists, including defining outreach strategies and assigning actions to team members
• Ensure comprehensive knowledge and documentation of regional project data sources, establishing standards and oversight for accurate maintenance of the source repository across the team
• Analyze regional performance to identify coverage gaps, process inefficiencies, and performance issues; implement data-driven improvement plans with clear timelines
• Evaluate processes and data quality using historical benchmarks and cross-regional comparisons to drive continuous quality improvement plans
• Maintain deep knowledge of the construction lifecycle, industry trends, and project pipelines to inform strategy and team direction
• Partner with commercial teams to support customer retention efforts by contributing industry expertise in client meetings and presentations
• Represent Dodge at trade shows and industry events, building relationships and generating leads for new data acquisition sources

Requirements

• Bachelor's degree in Business, Construction Management, or a related field, or equivalent professional experience
• Relevant leadership certifications preferred
• 7+ years of experience in customer success, account management, construction management, or client operations
• Strong knowledge of the commercial construction industry
• Demonstrated leadership background or experience with responsibility for driving team operations and performance
• Experience managing customer interactions and building long-term client relationships
• Customer-centric mindset with ability to assess customer needs and support retention strategies
• Proven ability to build effective internal partnerships across cross-functional teams
• Skilled in managing and strengthening relationships with external stakeholders and strategic partners
• Effective written communication skills
• Strong problem-solving skills, including conflict resolution

Qualifications

• Preferred experience in the construction industry
• Experience working in a remote environment and working with international teams
• Management training or leadership certifications
• Proficiency in Excel and MS office suite
• Familiarity with CRM tools (e.g., Salesforce)
• Strong documentation and organizational skills

Skills

• Strategic thinking
• Project management
• Data analysis
• Market research
• Customer relationship management
• Communication skills
• Problem-solving

Benefits

Comprehensive benefits package including a market competitive salary, uncapped variable incentive plans, or an annual discretionary performance bonus.

Pay

Market competitive salary.

Schedule

Full-time position with expected travel of up to 10%.