Manager, Conference Services

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. The posting includes: About the company (intro), About Our Property, What You Will Have An Opportunity To Do (maybe responsibilities), Position Requirements, Duties And Responsibilities, Essential Functions Of The Position (more responsibilities), What are we looking for? (requirements/skills), Tools..., Compensation (but compensation is vague: "Actual compensation packages are based on a wide array of factors..." Not specific numbers, so we should NOT include Pay section because it's not specific. Benefits? Not mentioned. Schedule? Not specific except "Must be available to work a flexible work schedule based on needs of the business." That's somewhat specific but not a concrete schedule; but we could include Schedule if we have content: "Must be available to work a flexible work schedule based on needs of the business." That's a statement about schedule. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state flexible work schedule, so we can include Schedule section with that content. Benefits? Not mentioned. Pay? Not specific numbers, so omit. We need to avoid repeating job title as heading. No Job ID. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's an EEO statement: "Pyramid Global Hospitality is an equal opportunity employer..." That's boilerplate; we should remove it. Also the line about compensation includes that statement; we need to keep compensation info? The compensation paragraph includes the EEO statement and then says actual compensation packages are based on factors... That's still vague; we might keep the compensation paragraph but remove the EEO line? The instruction: remove EEO/equal-opportunity boilerplate. So we should strip that sentence. Keep the rest? The rest is about compensation being based on factors; that's still vague but maybe we keep as it's substantive? However we decided not to create Pay section because it's not specific numbers. But we could still include a Pay section with that vague statement? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state something about compensation (though vague). The rule says: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about compensation (though vague). However earlier they said: "Prefer a few substantive sections over many thin ones." And "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". The compensation statement is vague but not exactly placeholder like "commensurate with experience". It says "Actual compensation packages are based on a wide array of factors unique to each candidate..." That's still vague but maybe acceptable? It's not a specific number or range. Might be considered filler. Safer to omit Pay section entirely. Schedule: we have "Must be available to work a flexible work schedule based on needs of the business." That's specific enough? Not a placeholder. We'll include Schedule section with that sentence. Now sections we can have: - About the role? Could combine intro about company and property? The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content. We have: - About the role: maybe a brief description of the role (What You Will Have An Opportunity To Do). Could be "About the role". - Responsibilities: Duties And Responsibilities + Essential Functions (maybe combine). Could be a single Responsibilities section. - Requirements: Position Requirements + What are we looking for? (skills). Could be Requirements. - Qualifications: maybe not separate; we could skip if overlapping. - Skills: maybe separate from Requirements? But we can combine. We need to avoid thin sections. Let's decide: Sections: 1. About the role (intro: What You Will Have An Opportunity To Do) 2. Responsibilities (Duties And Responsibilities + Essential Functions) 3. Requirements (Position Requirements + What are we looking for? + Tools maybe) 4. Schedule (flexible work schedule) We could also include About the company/property as part of About the role? Might be okay. We must not repeat job title as heading. We must preserve all substantive information. Need to ensure we don't lose any details. Let's extract content: Intro about Pyramid Global Hospitality: first paragraph about company. Then "About Our Property" describing Stonewall Resort. That's substantive about the property. Should we include that? It's about the property where job is located. Could be part of About the role or a separate section like "About the property". But we only have allowed headings list; we could use "About the role" to include both company and property description. That's okay. What You Will Have An Opportunity To Do: bullet-ish paragraph describing the role: plan and manage group business, small social catering groups, monitor contractual agreements, etc. We'll put that in About the role as prose. Responsibilities: Duties And Responsibilities paragraph + Essential Functions paragraph (long). We'll combine into a Responsibilities section with

  • for each duty? The instruction: Use
    • for any list of duties/requirements/benefits. So we need to turn the duties into list items. The paragraphs contain many sentences; we could split into list items per sentence or per duty. Better to extract each duty as a list item. However we must preserve all substantive information; we can convert sentences into list items. That's okay. Let's list duties from Duties And Responsibilities: - Manage, coordinate, and execute services for clients and in-house guests. - Negotiate, generate, and monitor all contractual agreements pertaining to the guest event. - Timely and effectively communicate to all resort departments the information necessary to successfully execute the group’s needs on the internal documents, Resumes and BEO’s, while maintaining an excellent client relationship. - Partners with other departments to gain knowledge of general resort operating procedures, layout, duties and capabilities of each department. - Additionally, this position will provide administrative and sales support for the sales and catering department. These responsibilities may include: - respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements; - administrative duties such as typing proposals, letters, contracts, etc.; - coordinate outside vendor services needs where appropriate; - and follow-up with client to ensure that arrangements meet their needs. But note the nested list. We could flatten. Essential Functions list is long; we can break into list items each sentence. We'll need to be careful not to miss any. Let's copy Essential Functions paragraph text: "Upsell, plan, and coordinate specific events with groups, that may include social groups such as holiday parties, social birthday gatherings of all ages, anniversary celebrations, corporate dinners, golf tournaments and special family events requiring coordination with resort operations. Gains understanding of the resort’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event. Serves the customer by understanding their needs and recommends the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Stonewall Resort & Pyramid Global. Conduct site visits of the property and discuss potential business opportunities with the client. Assesses offers creative suggestions and recommendations, up-sell opportunities and teambuilding ideas while coordinating and verifying room lists, transportation, meeting room set ups, A/V recreation, food and beverage and billing. Maintains frequent communication with group contact and attendees to ensure expectations are met or exceeded. Takes a proactive approach toward client satisfaction and sets a positive example for guest relations. Available on the floor to assist with the execution of the event during the customer schedules. Interact with guests to obtain feedback on product quality and service levels; effectively responds to and manages guest problems and complaints Comfortable with the authority to authorize and ensure that work is accomplished, and client’s needs are met. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Continuously focused on improving guest satisfaction to create customer loyalty and increase market share. Reviews and follows up on event satisfaction survey, guest satisfaction survey and comment card results to understand level of guest satisfaction; continuously strives to improve service performance. Completes a post con review form on all groups so results can be used to improve service or celebrate the wins. Ensures client files are kept organized and current with all required information. Learn and become proficient with in-house software Delphi Sales Information System, Maestro Front Desk System and Social Tables. Contributes to the department to include greeting clients, answering phones, routing calls, handling mail, faxes, coordinating events in a professional and timely manner. Ensures that all incoming calls are answered within three rings with proper greetings and telephone etiquette. Ability to multitask. Ensure customer follow up is within same day of correspondence. Must be able to meet the changing needs of the Sales & Catering Department Maintains a high level of confidentiality in regard to all resort matters. Provides accurate, complete and effective details and information in a timely manner to Resort Operations. Covers the conference concierge desk and becomes the main onsite point of contact for our customers. Coordinates outside vendor services where appropriate, such as specialty linens, chairs, tents, etc. Attends and conducts pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Attend weekly Staff, F&B, and Conference review, Stand up and Group Audit meetings. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Communicate operational challenges to the Director of Food and Beverage or Director of Sales and Marketing. Follow all safety procedures to ensure a safe working environment. Performs other duties as assigned." We need to turn each sentence into list item. Some sentences have multiple clauses separated by semicolons; we could keep as one item. Now Requirements: Position Requirements paragraph: "Requirements of the position include a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions, effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective resort guests. Position consists of a balance between “in the office” admin tasks to complete planning calls and the Resumes / BEO’s and on the floor to assist with smooth execution of the event when group is in house." What are we looking for? list: - Ability to work weekends and after hours as needed based on customer needs and group program. - Minimum 2 years is like or similar role (typo: "Minimum 2 years is like or similar role" maybe means "Minimum 2 years in a like or similar role") - Excellent verbal and written communication skills - Proficient and advanced working knowledge in Microsoft Office Suite (EXCEL, WORD, PowerPoint & Outlook) to create and maintain spreadsheets, documents, presentations and for maintaining emails and appointments/meetings. - Excellent organizational and problem-solving skills with the ability to prioritize and multitask. - Ability to respond to issues and clients with a calm, courteous, helpful manner, and attitude. - Foster and promote a cooperative working climate, maximizing productivity and employee morale. - Ability to analyze, anticipate, and solve problems. - Ability to work weekends and after hours as needed based on customer needs and group program. (duplicate) - TOOLS, MACHINES, AND/OR EQUIPMENT USED list: Computer, keyboard