Conference Services Manager

About the role

The Conference Services Manager at Foxwoods Resort Casino is responsible for planning, coordinating, detailing, and executing all aspects of assigned group programs. This includes overseeing catering functions, managing room blocks, handling meeting and event logistics, billing and payment processes, vendor coordination, and post-event follow-up. The role requires strong leadership skills, excellent communication, and the ability to manage events ranging from 10 to over 2,000 attendees.

Responsibilities

• Plan, coordinate, and execute all aspects of assigned group programs
• Oversight of catering functions, room blocks, and event logistics
• Billing and payment management
• Vendor coordination and management
• Post-event follow-up and client liaison
• Work closely with departments such as Banquets, Culinary, Front Office, Housekeeping, AV, Engineering, Reservations, Security, Transportation, Entertainment, and third-party vendors
• Ensure compliance with tribal policies and safety standards

Requirements

• High School Diploma or equivalent, or an Associate’s degree in Hospitality, Hotel, Sports & Entertainment, or Restaurant Management
• Two (2) years of related experience as a manager in hotel group sales, catering, banquets, convention services, front desk, or reservations
• Flexible work schedule including nights, weekends, and holidays
• Strong communication and interpersonal skills
• Proficiency with department-specific computer programs such as Delphi, Delphi Diagramming HMS, Outlook, Passkey, Excel, and Word

Qualifications

• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Experience with event planning and coordination
• Knowledge of hospitality industry practices and regulations

Skills

• Event planning and coordination
• Vendor management and negotiation
• Client relationship management
• Project management
• Communication and interpersonal skills

Benefits

Working at Foxwoods Resort Casino offers competitive benefits including health insurance, retirement plans, paid time off, and opportunities for professional development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible work schedule including evenings, weekends, and holidays as needed.