Manager, Competition Services & Seasonal Programs, Ski + Ride School

Job Summary

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Responsibilities

• Lead and manage all Competition Services & Seasonal Programs operations, ensuring alignment with Ski and Ride School and Resort strategic goals
• Own financial performance, including revenue generation, labor management, and expense control for all assigned programs
• Hire, train, develop, and supervise Assistant Manager, program leads, and staff; foster a high-performance and engaged team culture
• Oversee planning and execution of all competition-related activities, including Masters Racing, corporate races, race training environments, and external event hosting (MMSC, GMA, USASA, ISFA, etc.)
• Develop and grow revenue streams through programming innovation, hill space sales, and enhanced event offerings
• Cookordination with Mountain Operations (Grooming, Snowmaking, Patrol) to ensure high-quality, safe, and consistent race and training environments
• Maintain and manage all race infrastructure, including preseason and in-season inspection, repair, and set up of netting, gates, and training equipment
• Partner with Field Marketing and other departments to support event visibility, guest engagement, and brand alignment
• Build and maintain strong relationships with competition clubs, partners, and external organizations
• Ensure high standards of guest service, program quality, and safety; resolve escalated guest concerns when needed
• Collaborate with Ski and Ride School leadership to support broader operations, including peak periods and holiday program coverage
• Lead daily on-hill operational support, including training space setup and safety management for Ski and Ride School programs
• Contribute to strategic planning, program innovation, and continuous improvement initiatives
• Support preseason preparation, staff training, and operational readiness for the Ski and Ride School
• Provide structured offseason transition planning to ensure continuity of critical work during non-operational months
• Model and uphold company values, safety standards, and leadership expectations

Job Requirements

• High School diploma or equivalent
• Minimum 3 years of experience in Ski & Ride School or related resort operations
• Demonstrated experience in competition services, race programming, or seasonal program management
• Minimum 2+ years of leadership experience supervising staff in an operational environment
• Experience leading supervisors or team leads strongly preferred
• aCurrent PSIA/AASI Level II required; Level III preferred
• USSA or other competition-related certifications preferred
• Proficiency with Microsoft Office Suite and RPOS
• Fluent communicating in both written and verbal English
• Strong leadership, communication, and team development skills
• Proven ability to manage operations while contributing to strategic initiatives
• Financial acumen and ability to manage labor and revenue targets
• Strong organizational skills with attention to detail
• Ability to build relationships with internal teams and external partners
• Skilled in conflict resolution and guest service recovery
• Advanced knowledge of ski racing, freestyle, and competition environments
• Ability to work outdoors in variable and inclement conditions
• Must be able to work a flexible schedule including weekends, holidays, and peak periods