Manager, Community Engagement

The Role

We Are Social is seeking a Manager, Community Engagement to join our dynamic team. The ideal candidate will be proactive, socially savvy, and detail-oriented, with a passion for social media and a knack for creating engaging content.

Responsibilities

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on-brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Manage the content calendar and ensure timely publication across multiple social media platforms
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
• Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Requirements

• 1+ year experience managing social communities for professional brands or agencies
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
• Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
• Serial social media user who can show a deep understanding of key platforms
• Exceptional written communication skills with a portfolio/samples of social copy
• Strong organizational and communication skills
• A "solutions-oriented" approach to problem-solving under tight deadlines

Benefits

We offer a creative agency environment powered by social connections, where you can thrive in a fast-paced environment and create engaging campaigns that resonate with audiences. Our benefits include a passport program for exploring and working from 18 global offices, a strong commitment to diversity and inclusion, and a supportive culture that celebrates wins and losses alike.

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

Qualifications

Must be legally authorized to work in the United States without need for employer sponsorship, now or in the future.