Manager, Community Based Programs
About the role
This position is associated with the Rural Health Pharmacology grant and ends on 10/31/26. The Manager Community Based Programs works to bridge the gap in addressing the social determinants of health in Virtua’s patient community. In collaboration with leadership, the role manages and coordinates administrative and clinical services for patients and community members participating in Virtua community-based programs. The position assists in setting the tone and atmosphere of the program, creating a positive work environment, and promotes Virtua’s mission, vision, programmatic goals, and philosophy.
Responsibilities
- Provides day-to-day oversight and supervision to assigned areas to ensure highly functional business systems and quality patient care and/or consumer experiences.
- Ensures optimal access and customer satisfaction.
- Identifies opportunities to increase referral volume and services while controlling expenses.
- In collaboration with key stakeholders, takes appropriate action to foster improvement for operations and outreach.
- Oversees day-to-day operations including scheduling, outreach, daily cash reconciliation, vendor orders, data and metric analysis of chronic disease indicators, and other related tasks.
- Ensures adherence to all policies and procedures.
- Provides written and oral reports, data analysis, and recommendations to leadership to improve operations, practices, and impact of programs.
- Monitors key metrics and implements plans for improvement and operational goals.
- Reviews workflows and policies and procedures routinely and makes recommendations to ensure continued compliance with current regulations.
- Monitors and analyzes utilization, adjustments, clinical schedule flow, electronic medical records, and referral patterns where applicable.
- Functions as the point of contact for vendors, clients, and community partners.
- Responsible for education and outreach within local communities to raise awareness of Virtua’s community health initiatives and developing and maintaining strong working relationships.
Requirements
- Minimum 3 years of community outreach experience.
- Demonstrated interest in local agriculture, food, community, social justice, public health, and/or local economies and be motivated by the mission of eliminating hunger and creating sustainable programs and policies to address the root causes of food insecurities as required by program.
- Able to work independently and interdependently with other staff and volunteers.
- Must display ease and comfort with people of different backgrounds, abilities, opinions, and perceptions and demonstrate the ability to treat all people with equity and respect.
- Some ability to communicate in Spanish as well as English is a plus.
- Must be competent in social media.
- Bachelor’s degree required.
- Valid driver’s license required.
- First Aid certification preferred.
- ServSafe certification preferred for food access programs.
Culture of WE Expectations
- Patient and Consumer Centric
- Open Communication
- Purposeful Leadership
- Continuous Learning and Innovation
- Inclusive Teamwork
- Caring with Accountability
Pay
$70,935 – $110,268 yearly
Benefits
This position is eligible to participate in one of Virtua’s annual incentive compensation plans (AICP). The amount is subject to the terms and conditions of the plan document.
Virtua offers a comprehensive benefits package for full-time and part-time colleagues, including:
- Medical/prescription, dental, and vision insurance
- Health and dependent care flexible spending accounts
- 403(b) (401(k) subject to collective bargaining agreement)
- Paid time off and paid sick leave as provided under state and local paid sick leave laws
- Short-term disability and optional long-term disability
- Colleague and dependent life insurance and supplemental life and AD&D insurance
- Tuition assistance
- Employee assistance program that includes free counseling sessions
Eligibility for benefits is governed by the applicable plan documents and policies.