Manager, Commercial Systems

Responsibilities

• Serve as the primary IT resource supporting the Medical and Commercial Veeva ecosystem, including: Veeva Vault CRM, Veeva PromoMats, Veeva MedComms, Veeva Network, Veeva Open Data, Related integrated systems and technologies
• Lead the development and continuous improvement of processes and operational procedures for Veeva platforms and associated technologies.
• Manage and oversee application support activities, ensuring timely and effective resolution of support requests and incidents.
• Partners with business stakeholders, cross-functional teams, and third-party vendors to identify opportunities for process optimization and enhanced system utilization.
• Translate business requirements into technical solutions and functional specifications.
• Perform impact assessments, system integration testing, and coordinate User Acceptance Testing (UAT) activities for system enhancements and releases.
• Maintain system documentation, support procedures, workflows, and knowledge repositories.
• Provide technical leadership and subject matter expertise for ongoing projects, enhancements, and integrations.
• Troubleshoot complex application issues and coordinate resolution across internal teams and vendors.
• Ensure systems and processes align with applicable compliance and regulatory standards, including FDA and HIPAA guidelines where applicable.

Requirements

• Strong expertise supporting Veeva Commercial and Medical platforms, including Vault CRM, PromoMats, MedComms, Network, and Open Data.
• Demonstrated experience translating complex business requirements into technical and operational solutions.
• Experience managing vendor relationships and coordinating support activities within a pharmaceutical or biotechnology environment.
• Ability to manage multiple priorities and simultaneous initiatives across business and IT functions.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Experience gathering requirements, creating workflows, and developing relevant system documentation.
• Knowledge of SaaS technologies, relational databases, and enterprise application integrations.
• Understanding system architectures involving master data, commercial data warehouses/data lakes, and integrated enterprise systems.
• Excellent communication and presentation skills with the ability to collaborate effectively across all organizational levels.
• Ability to influence, motivate, and build consensus among stakeholders and cross-functional teams.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred.
• Veeva Vault CRM Certification preferred.
• Additional certifications related to SaaS platforms, application support, or project management are a plus.
• Minimum of 5 years of experience providing system support within the pharmaceutical or biotechnology industry.
• Direct experience supporting Medical Affairs and Commercial field teams.
• Familiarity with FDA regulations and HIPAA compliance requirements a plus.

Skills

• System administration and support for Veeva platforms.
• Vendor management and coordination of support activities.
• Process improvement and enhancement.
• Technical leadership and subject matter expertise.
• Impact assessment and system integration testing.
• User acceptance testing (UAT).
• Compliance and regulatory standard adherence.

Benefits

Base salary range: $133,500.00 - $163,300.00 USD per year.

Annual cash bonus based on performance.

New hire equity grant.

Eligibility for annual equity awards, value determined annually at the Company’s discretion.

For more information about Intellia’s benefits, please click here.

Pay

Base salary range: $133,500.00 - $163,300.00 USD per year.

Schedule

Not specified.