Manager Collections Recovery

We need to output HTML fragment with sections: About the role? The job overview is given. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. We must preserve all substantive info, remove boilerplate like EEO, legal, etc. Also remove duplicated lines, application instructions. We need to include sections only when posting has real specific content. We have content for Overview (job overview), Responsibilities, Qualifications, Benefits, Pay (they gave a range). Also maybe Skills? The qualifications include many skill statements; we could put them under Qualifications or Skills. The instruction: Use headings for those categories. We can decide to put Qualifications heading for education/experience/requirements, and Skills heading for skill statements. But we must not create thin sections. We have enough content for Qualifications and Skills. We also have Work Environment, Travel, Supervisory Responsibility, Licenses and Certifications. Those could be part of Qualifications or maybe separate sections like "Additional Information". But we only have headings list; we could incorporate those into Qualifications or maybe not create extra headings. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Work Environment, Travel, Licenses under Qualifications or maybe under a heading "Additional Details". But not in list. Safer to keep to the given headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have no Schedule info. So we should not create Schedule heading. Pay we have. Benefits we have. About the role we have overview. Responsibilities we have. Qualifications we have education/experience etc. Skills we have skill statements. Requirements maybe duplicate of Qualifications? Could combine. But we need to avoid thin sections. Perhaps we can use Requirements for the mandatory experience/education, and Qualifications for preferred? But the posting says "Qualifications" section includes education, experience, etc. We could treat that as Qualifications. And maybe we don't need Requirements separate. We'll include About the role, Responsibilities, Qualifications, Skills, Benefits, Pay. That's six sections. We must not include boilerplate like EEO, legal, etc. Also remove duplicated lines like "Reasonable accommodation may be made..." etc. Also remove "This is not intended to be an all-inclusive list..." etc. Also remove "Supervisory Responsibility", "Licenses and Certifications", "Work Environment", "Travel Ability", etc unless we incorporate into Qualifications or Skills. We could incorporate some of those into Qualifications (like supervisory responsibility, licenses, work environment, travel). But we need to preserve all substantive information. So we need to embed those details somewhere. We can put them under Qualifications as bullet points. Or under Skills. Let's decide: Qualifications heading will contain education, experience, supervisory responsibility, licenses/certifications, work environment, travel. Skills heading will contain skill statements (leadership, communication, etc). That seems reasonable. Now we need to format:

About the role

then

with overview text (job overview). Then

Responsibilities

then

• each responsibility bullet. We need to extract responsibilities from the long paragraph. The responsibilities are many sentences; we need to split into list items preserving meaning. We must not invent or summarize away detail. We need to keep all substantive info. So we need to break the responsibilities paragraph into distinct duties. Let's parse: Responsibilities paragraph (starting after "Responsibilities Reasonable accommodation may be made..."): "Manage and develop a team consisting of recovery specialist, recovery analyst and team lead ensuring all internal standards are met in a compliant manner in accordance with applicable federal/state regulations, guidance, and established standard levels of service. Implement performance management through developed score card system and team KPI's providing coaching and feedback on at least a monthly basis. Oversee the assigned tasks and unit employees to include recruitment, scheduling, capacity, task completion, performance evaluations, KPI's/Goals, and provide guidance on recovery related issues acting as a SME expert for the work of your unit. Identifies training and cross training opportunities for recovery collections staff as appropriate and implement training/development plans to alleviate single point of failure. Determine and implement succession plans as appropriate. Apply QC methods to ensure records all recovery activity in the appropriate collection systems, documenting the status of defaulted loans and follow up continually for pertinent documentation as required. Drive success of recovery unit and assigned personnel by consistently mentoring staff in individual and team performance, department policies and procedures, productivity, quality, job knowledge, and innovation while tracking capacity. Oversee pipeline management of internal recovery on consumer loans ensuring adherence to regulations, compliance, Q/A, and set internal recovery process. Oversee recovery analyst work ensuring that all work performed is free of defect and timelines/SLAs are met. Oversee vendor performance and determine adjustments in strategy based on results. Ensure the review and creation of accurate reporting including daily, weekly and monthly recovery reports, consolidating and interpreting various reports including portfolios that are serviced by collection agencies ensuring that goals are met or exceeded. Use data to identify trends, implement forecasting and model out projections to meet business needs. Develop and maintain a complete repository of all policies, procedures, process maps and controls that govern the work performed by the charge-off recovery unit. Provides effective communication and service to members, department staff, vendors, attorneys, court systems, and other departments. Collaborates with multiple lines of business for any updates/changes that may cause impact, including partnering with legal, compliance and business risk. Keeping abreast of all industry trends related to recovery collections staying informed of new ideas and developments through publications, membership in professional organizations and contact with other financial institutions. Drive and implement continuous improvement through identifying areas for improvement, implement automation and technology enhancements and driving projects that will increase overall efficiency. Review competitive market practices and provide recommendations to Senior Leadership concerning adjustments to programs in related areas. Participate in business unit and corporate initiatives as assigned to include coordinating and conducting team meetings regularly to review current credit union initiatives, performance results of unit or organization, and coordinate and/or provide training or re-training on credit union procedures and technical processes. May manage other charge-off collection processes as business dictates." We need to turn each sentence into
• . Ensure we keep all details. Now Qualifications: We have: "Equivalent combination of education and experience is considered. Bachelor's Degree in related field required. Minimum of eight (8) years' experience in collections with a focus on asset recovery and pipeline management required. Minimum of three (3) years' supervisor / management experience required. Requires experience in managing multiple teams/functions and building relationships with people at a variety of levels. Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant technical discipline. Strong leadership capability includes interpersonal skills, mentoring, coaching, collaborating, and team building. Strong written and verbal communication skills. Effective time management, problem solving and multi-tasking skills. Effective presentation skills with experience delivering data to various management levels. Strong knowledge of technologies, analytics, methodologies, and practices in the relevant discipline. Experience with A.I. tools preferred. Supervisory Responsibility This position will supervise employees. Licenses and Certifications Collection Association Certification preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on call is required." We need to embed supervisory responsibility, licenses, work environment, travel into Qualifications maybe as bullet points. We should not include the asterisk note about lifting 25 pounds? It's part of work environment; we keep it. Now Skills: The skill statements are already in Qualifications list; but we could separate them: leadership, communication, time management, problem solving, multi-tasking, presentation, knowledge of technologies, analytics, methodologies, practices, experience with AI tools preferred. However those are already in Qualifications. To avoid duplication, we could put skill statements under Skills heading and keep Qualifications for education/experience etc. But then we would duplicate some content (like leadership etc). The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is okay if it's present in source? The source includes those skill statements under Qualifications. If we move them to Skills, we are not duplicating; we are just relocating. That's fine as long as we keep all info. We'll not duplicate; we will split. Thus Qualifications heading will contain: Equivalent combination of education and experience is considered; Bachelor's Degree in related field required; Minimum of eight (8) years' experience in collections with a focus on asset recovery and pipeline management required; Minimum of three (3) years' supervisor / management experience required; Requires experience in managing multiple teams/functions and building relationships with people at a variety of levels; Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant technical discipline; Supervisory Responsibility: This position will supervise employees; Licenses and Certifications: Collection Association Certification preferred; Work Environment: While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.; Travel: Ability to travel to various worksites and be on call is required. Skills heading will contain: Strong leadership capability includes interpersonal skills, mentoring, coaching, collaborating, and team building; Strong written and verbal communication skills; Effective time management, problem solving and multi-tasking skills; Effective presentation skills with experience delivering data to various management levels; Strong knowledge of technologies, analytics, methodologies, and practices in the relevant discipline; Experience with A.I. tools preferred. Now Benefits: We have paragraph: "At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities." We'll put that in

  under Benefits heading. Pay: "The anticipated starting hourly range for this role is $ 69,000 .00 - $ 128,130.00 This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus." Note: The formatting seems off: "$ 69,000 .00". We'll keep as is. Now About the role: The job overview paragraph: "Job Overview PenFed is hiring a Manager Collections Recovery to work onsite at our San Antonio, Texas Service Center. The primary purpose of this role will be to drive the strategy of the unit and ensure corporate strategic initiatives are supported, and that processes are aligned with division targets in an efficient and effective manner. The role will also provide oversight and management of entire consumer charge-off portfolio including debt sales, 3rd party assignment of charged off loans and in-house charge-off recovery activity. The incumbent will oversee the day-to-day operational process of the recovery unit within Collections." We need to output as

  . Ensure we don't repeat job title as heading. Now we need to strip boilerplate: Reasonable accommodation may be made..., This is not intended to be an all-inclusive list..., etc. Also remove duplicated lines, application instructions, EEO, legal, etc. Also remove "Our Purpose..." etc. Also remove "Equal Employment Opportunity..." etc. Also remove "Contact human resources..." etc. Now produce HTML fragment. Let's craft. We'll need to escape any special characters? Not needed. We'll produce:

  About the role

  PenFed is hiring a Manager Collections Recovery to work onsite at our San Antonio, Texas Service Center. The primary purpose of this role will be to drive the strategy