Manager, Collections & Recoveries

About the role

The Manager, Collections & Recoveries role is pivotal in driving collections and recovery performance across a network of third-party vendors within a master servicer model. This role translates strategy into action, holds vendors accountable to defined performance targets, and continuously identifies opportunities to improve collections effectiveness, cost efficiency, and borrower experience.

Responsibilities

• Drive collections and recovery performance across a network of third-party vendors within a master servicer model
• Translate strategy into action, hold vendors accountable to defined performance targets
• Identify and implement opportunities to improve collections effectiveness, cost efficiency, and borrower experience
• Play a critical role in delivering portfolio outcomes
• Execute and optimize strategies across early- and late-stage delinquency (1-120+ days past due) and post charge-off recoveries

Requirements

• Reasonable accommodations may be made to enable employees to perform the essential functions
• Regularly required for extended periods of time to: Remain in a stationary position, Use hands and fingers, Utilize a computer monitor with visual acuity, Operate technology or other office machinery such as printers, scanners, etc, Communicate clearly verbally and/or in writing with others

Additional Duties

Situationally assigned duties may include:

• Performing duties outside of this job description

Perks & Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES

• Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners - not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

Company Culture

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

Company Mission

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

Pay Range

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience: $70,000 (entry level qualifications) to $80,000 (highly experienced).