Manager, Collections

Job Description

The Manager, Collections is responsible for leading delinquent receivable recovery operations for student and institutional accounts across the College. This role oversees collection strategy, monitors portfolio performance, and ensures consistent execution of collection processes, including payment plan management, escalation, and third-party agency coordination.

Essential Functions

• Demonstrates TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
• Collections Operations and Recovery Management - Oversees delinquent receivable recovery efforts for student and institutional accounts across the College. Ensures timely identification, progression, and resolution of past-due accounts. Monitors collection activities, including payment plans, account escalation, and third-party agency engagement, to support effective recovery outcomes.
• Team Leadership and Execution - Supervises collections staff and ensures consistent application of collection procedures and expectations. Provides training, coaching, and performance management to support team effectiveness and accountability.
• Portfolio Monitoring and Performance Management - Monitors aging reports, recovery rates, and portfolio performance to evaluate effectiveness of collection efforts. Adjusts approaches within established guidelines to improve recovery outcomes and maintain operational consistency.
• Collaboration and Coordination - Partners with Student Accounts, External Services, and Customer Payment Center teams to ensure accurate receivable aging and prioritization of collection efforts. Serves as the primary liaison with external collection agencies and coordinates activities to ensure alignment with institutional expectations.
• Compliance and Risk Management - Ensures collection practices align with institutional policies, state requirements, and applicable regulations, including FERPA and FDCPA where applicable. Maintains documentation supporting collection activity, agency performance, and write-off recommendations. Supports audit activities and ensures timely resolution of findings.
• Financial Analysis and Reporting - Conducts bad debt analysis and provides recommendations for write-offs and allowance adjustments. Tracks and reports key performance metrics, including recovery rates, aging trends, and agency effectiveness. Prepares reports for leadership on portfolio performance and collection outcomes.
• Continuous Improvement - Identifies opportunities to improve collection workflows, escalation processes, and agency performance. Supports implementation of process improvements that enhance efficiency, compliance, and recovery outcomes.

Required Education & Experience

• Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.
• Minimum of five (5) years of experience in collections, accounts receivable, or financial operations, including at least two (2) years of supervisory experience.

Preferred

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Experience with student account collections, FERPA, and FDCPA regulations.
• Experience with institutional or corporate receivables and third-party collections.

Skills & Abilities

• Collections and Receivables Management - Demonstrates strong knowledge of collections strategies, delinquency recovery processes, and accounts receivable management across multiple account types.
• Data Analysis and Reporting - Analyzes receivable data, monitors aging trends, and uses performance metrics to drive recovery outcomes and inform decisions.
• Leadership and Supervision - Leads collections staff, establishes expectations, and drives accountability for performance, compliance, and results.
• Organization and Workflow Management - Manages multiple collection workflows, priorities, and escalation processes in a structured and consistent manner.
• Customer Communication and Resolution - Communicates effectively with internal and external stakeholders while balancing recovery objectives with customer experience.
• Compliance and Risk Management - Ensures adherence to regulatory requirements, institutional policies, and audit expectations across all collection activities.
• Strategic Problem Solving - Evaluates complex collection challenges and determines appropriate strategies to improve recovery and mitigate risk.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.