Manager, Cloud Services and Site Reliability

Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions and a managed XDR service to strengthen cyber resilience.

About the role

We are looking for a Manager, Site Reliability Engineering to lead a team responsible for the reliability, availability, scalability, and operational excellence of high-volume, business-critical SaaS applications. This role combines people leadership with strong technical judgment, helping the team improve reliability practices, reduce operational toil, and support resilient customer-facing services. The application portfolio includes products such as Email Security Gateway and Cloud Email Archiving.

Responsibilities

• Lead, coach, and develop a high-performing SRE team, setting clear expectations, supporting career growth, and fostering a culture of ownership, collaboration, and continuous improvement.
• Drive reliability engineering practices across critical services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting.
• Partner with engineering and platform teams to improve the design, operation, and scalability of cloud-based systems, with a focus on reliability, resilience, and maintainability.
• Own and improve incident management practices, including major incident coordination, post-incident reviews, follow-up actions, and systemic reliability improvements.
• Champion automation and tooling that reduce manual effort, improve operational consistency, and help the team scale support for production services.
• Use operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders.
• Support secure and compliant operations by partnering with security and engineering teams to embed appropriate controls, documentation, and operational practices into service delivery.

Requirements

• 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams.
• Strong understanding of cloud platforms, distributed systems, production operations, and modern reliability practices.
• Experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review practices.
• Demonstrated ability to hire, mentor, coach, and develop engineers while building a healthy, accountable, and inclusive team culture.
• Strong communication skills, with the ability to explain technical topics clearly to engineering partners, product stakeholders, and business leaders.
• Track record of using data, operational insight, and structured problem solving to improve service reliability and team effectiveness.
• Experience with infrastructure automation, CI/CD practices, disaster recovery, cost optimisation, or multi-cloud operations.
• Experience influencing operational change across teams, improving documentation practices, or evaluating tools and vendors that support service reliability.

Benefits

• A team where you can voice your opinion, make an impact, and where you and your experience are valued.
• Internal mobility – opportunities for cross training and career advancement within Barracuda.
• Equity in the form of non-qualifying options.
• High-quality health benefits.
• Retirement Plan with employer match.
• Career-growth opportunities.
• Flexible Time Off and Paid Time Off benefits.
• Volunteer opportunities.

Pay

The anticipated salary range for this role is $151,000 to $200,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.