Senior Manager, Site Reliability and Cloud Engineering

About the role

The Manager, SRE & Cloud Engineering manages Cloud Engineering and Site Reliability Engineering teams responsible for cloud infrastructure, service reliability, automation, observability and operational excellence to support the delivery of highly available business-critical applications. The position is based in Marlboro or Chelmsford, MA.

Responsibilities

• Lead and develop engineering staff setting clear performance expectations, supporting professional growth, and fostering a high-performance, accountable culture.
• Responsible for day-to-day operations and technical escalations for Cloud Engineering & Architecture, and Site Reliability Engineering staff and processes.
• Work collaboratively with Incident Management teams and leadership to build observability dashboards to monitor environmental and applications.
• Execute on the agreed upon direction for cloud engineering and architecture by designing and managing scalable infrastructure across public cloud, driving IaC adoption, CI/CD (Azure/AWS) and automation best practices.
• Build and mature SRE practices across the organization, including defining and enforcing SLOs/SLIs, establishing observability (metrics, logs, tracing), automating incident response and runbooks, and reducing operational toil through tooling and process automation.
• Drive transparency into environment variables assisting a metrics-centric operating model providing executive visibility into system reliability, incident trends, infrastructure health, and team performance.
• Partner with information security to ensure cloud environments meet security, risk, and compliance requirements, implement guardrails, enforce policies, and maintain audit readiness.
• Hire, mentor, and develop a team of Site Reliability and Cloud Engineers, providing regular feedback and career growth guidance.
• Define and track key reliability metrics (SLIs, SLOs, error budgets) across services owned by the team.
• Partner with engineering leadership to influence system design decisions for scalability, resilience, and observability.
• Manage day-to-day workload and priorities for a team of SRE and cloud engineers.

Requirements

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or 4 additional years of relevant experience in lieu of a degree).

Experience: 5+ years of progressive experience in technology operations, infrastructure engineering, cloud architecture, or site reliability engineering, with 3+ years in a people leadership role managing managers. Proven track record of leading and scaling high-performing engineering teams across distributed locations. Strong focus on accountability and transparency. Deep expertise in cloud platforms and modern infrastructure practices including IaC, containerization, and CI/CD pipelines. Strong understanding of SRE principles, observability tooling, and incident management platforms. Strong communication skills. Able to translate complex technical topics into clear, business-aligned strategies. Track