Manager, Cloud Engineering

About the Role

The Cloud Engineering Manager at Optima Tax Relief, LLC is based in the Santa Ana, California office and reports to the Director of Information Technology. This role leads the Cloud Engineering team, ensuring high performance on assigned tasks and projects while fostering personal development and growth. The position involves designing, maintaining, configuring, optimizing, and upgrading Optima’s cloud infrastructure, assisting with migrations of local systems to cloud platforms, and managing cloud software and systems. The Cloud Engineering Manager also performs day-to-day operational duties and serves as an escalation point for advanced troubleshooting for the IT Operations team.

As a leader, this role champions Optima’s culture and Core Values, driving the department to deliver the best customer experience.

Responsibilities

• Hands-on management of the design, maintenance, configuration, optimization, and upgrading of Optima's cloud infrastructure using AWS platform-native technologies (RDS, EC2, ECS, VPC, Lambda, CDK, Security and Compliance governance, Automation, Logging, and Monitoring).
• Monitor KPIs to ensure the team delivers services in accordance with company requirements.
• Manage day-to-day Cloud Engineering project delivery and tasks.
• Act as a technical manager for a team of Cloud Engineers, driving standard processes, troubleshooting methodologies, and setting the tone for excellence.
• Assist engineering teams with technical issues in all phases of a project’s lifecycle, including providing technical analysis and design services.
• Train and provide guidance to other team members.
• Evaluate and approve solutions provided by Cloud Engineers.
• Ownership of infrastructure for automated builds and testing, continuous integration, software releases, and system deployment.
• Develop a modern continuous deployment platform using cutting-edge technologies (containers, cluster schedulers, service mesh, dynamic secrets provisioning).
• Communicate frequently with internal team members in management or executive positions to present information and recommendations.
• Lead investigations and debugging of environmental issues pre- and post-deployment with internal engineers, software developers, and vendors.
• Follow company protocols to ensure the highest level of security to protect members' Personal Identifiable Information (PII).
• Other duties as assigned.

Initial onsite training for up to 5 business days is mandatory unless prior management approval is provided. Additional onsite training may be required based on business needs.

Requirements

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.
• 5+ years of experience in cloud engineering or a related field.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Google Cloud Certified Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert.
• 5+ years of experience with software development methodologies such as Agile, Scrum, or Kanban.
• 5+ years of experience with cloud platforms such as AWS, Google Cloud Platform, or Microsoft Azure.
• 5+ years of experience with automation tools such as Chef, Puppet, Ansible, or Terraform.
• Demonstrated experience in managing cloud infrastructure and services, including provisioning, monitoring, and scaling.

Skills

• Strong leadership, mentorship, and advocacy for your team.
• Strong understanding of DevOps methodologies and practices.
• Clear understanding of networking concepts and experience with virtual networking.
• Proven track record in leading and managing a team of cloud engineers or architects.
• Project planning abilities: define work, develop plans, delegate, monitor progress, and execute.
• Excellent organizational, time-management, written, and communication skills.
• History of successfully exceeding goals in a fast-paced environment.
• Strong work ethic and commitment to excellence.
• Ability to develop your team and lead by example.
• Meticulous attention to detail and high sense of accountability.
• Strong interpersonal, written, and verbal communication skills.
• Strong listening skills with the ability to understand and influence people.
• Excellent problem-solving and collaboration skills with cross-functional teams.
• Strong knowledge of AWS Microservice, Networking architecture, Cloud Computing Models, Best Practices in Cloud Security, CI/CD, and Infrastructure as Code.