Manager Clinical Operations Programs
Lantern · Dallas, TX · Yesterday
HybridManagementFull-time
Responsibilities
- Team Leadership & Operations
- Oversee daily CCS team operations including staffing, scheduling, and workload management
- Ensure consistent service delivery and member experience
- Serve as the primary escalation point for clinical, operational, and member experience issues
- Remove barriers to care delivery
- Conduct regular 1:1s, team check-ins, and operational reviews
- Maintain alignment and accountability
- Lead rollouts of new tools, systems, and processes
- Train team members and drive adoption of updated workflows and protocols
- Champion a culture of continuous improvement and operational excellence
- Program Strategy, Design & Scalability
- Lead strategic and operational program initiatives from scoping through execution
- Define goals, success metrics, deliverables, and resource plans
- Design and implement scalable workflows
- Support program growth, new client onboarding, and expanded member reach
- Document and standardize best practices
- Build tools and resources to support accurate, consistent member information delivery
- Identify inefficiencies and lead continuous improvement initiatives
- Data, Performance & Compliance
- Collect, analyze, and interpret operational data
- Inform decision-making and measure program success
- Build and maintain dashboards and reports
- Track KPIs, surface insights to leadership, and drive corrective action
- Ensure program compliance with HIPAA, CMS, and internal policies
- Support quality improvement initiatives
- Prepare regular performance reports for leadership and stakeholders
- Cross-Functional Collaboration & Leadership
- Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams
- Partner with senior leadership on high-priority initiatives
- Provide structured recommendations on new opportunities, pilots, and partnerships
- Facilitate communication and eliminate organizational silos
- Serve as a key connector and liaison between the CCS program team and senior leadership
- Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred
- 5+ years of experience in healthcare program management, clinical operations, or a related health services role
- Background in health coaching, health education, or direct patient/member engagement
- Demonstrated experience leading and developing a clinical or health services team
- Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports
- Proficiency in Microsoft Office Suite, including Excel and SharePoint
- Excellent communication, organizational, and stakeholder management skills
- Ability to work independently in a hybrid environment; must be Dallas area based
- Experience building or scaling a healthcare program in a startup or high-growth environment
- PMP or similar project management certification
- Prior experience supporting medical or surgical team
- Experience with EHR systems and healthcare analytics platforms and Sales Force