Manager Clinical Implementation

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible in patient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters.

Responsibilities

• Serve as the clinical subject-matter expert for facilities and divisions during the planning and implementation of prioritized clinical applications which may include electronic health record clinician workflow, clinical decision support, documentation, clinician communication, operational support systems, etc.
• Manage, mentor, grow, and support a team of direct reports on the Clinical Implementation team.
• Provide coordination and support and serve as a consultant to the facility and division teams (clinicians, ITG, HIM) implementing clinical applications.
• Manage issue gathering/definition, fact-finding, and resolution process for the implementation teams.
• Set priorities for team tasks and activities.
• Ensure communication between the project teams, the clinicians, and all affected departments during implementation.
• Partner with Communications to develop and coordinate implementation communication strategies, executive messaging, clinician updates, deployment communications, and post-go-live communications.
• Exhibit fiscal responsibility by effectively managing project budgets.
• Facilitate effective communications among all team members to ensure comprehensive understanding of needs, expectations, and requirements.
• Facilitate collaboration across Product Management, Clinical Education, Change Management, Communications, Clinical Informatics, Analytics, ITG, PMO, vendors, and operational leadership throughout the implementation lifecycle.
• Manage and conduct initial orientation at the facility level, organize and manage the clinical component of clinical application implementations at the facility level, work in close coordination with CNOs, CMOs, and any facility leadership as needed.
• Partner with Clinical Education, vendors, and internal stakeholders to develop, validate, and continuously improve role-based education, train-the-trainer programs, competency validation, and implementation learning resources.
• Partner with Clinical Education to evaluate the effectiveness of education strategies, learner readiness, competency outcomes, and post-implementation learning needs.
• Evaluate clinical systems to identify functional gaps and research potential solutions.
• Partner with Product Management, Clinical Informatics, ITG, and operational stakeholders to define clinical requirements, provide workflow expertise, validate product functionality, prioritize enhancement opportunities, and support the enterprise product lifecycle.
• Collaborate with project management and other entities to assist in managing multiple, large-scale implementations.
• Participate in enterprise governance forums and cross-functional planning meetings representing Clinical Implementation, operational readiness, and clinician adoption perspectives.
• Partner with Analytics, Product Management, and operational stakeholders to establish implementation success measures, including adoption, utilization, clinician satisfaction, workflow efficiency, operational performance, and outcome metrics.
• Partner with Change Management and Project Management to develop organizational readiness assessments, stakeholder engagement plans, and implementation readiness criteria for enterprise deployments.
• Conduct organizational readiness assessments, analyze results, identify implementation risks, and recommend mitigation strategies in partnership with operational and change leadership.
• Support evaluations of organizational support structures at the division or facility level (e.g., Physician Advisory Councils) and recommend changes necessary to support project rollouts.
• Establish and maintain effective relationships with clinical professionals and other stakeholders across the enterprise.
• Build collaborative partnerships with Product Management, Clinical Education, Change Management, Communications, Clinical Informatics, Analytics, PMO, division leadership, and facility leadership to support enterprise technology adoption and sustainment.
• Proactively identify and resolve program-level issues; work on an as-needed basis with facilities that have hardships and opportunities for improvement.
• Lead post-implementation reviews with cross-functional stakeholders to identify lessons learned, prioritize optimization opportunities, and continuously improve implementation methodologies.
• Serve as a leader and manager of a highly skilled clinical team that is remotely located.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 5+ years of experience in related clinical and/or implementation experience with additional organizational or project leadership experience required.
• 7+ years of experience in healthcare implementations preferred.
• 1+ year(s) of experience in management work experience preferred.
• Active/current Registered Nurse license required as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation.
• Significant expertise in managing clinical implementation of technologies across multiple facilities is required.
• Ability to travel, work remotely in a home office environment, or in a facility required. This role may require 76% or more travel.