Manager, Clinical Homecare

Key Responsibilities

• Ensure quality and safe delivery of home health services
• Collaborates with intake, providing daily direction, managing referral volume based on staffing availability
• Oversee liaison workflow to ensure timeliness of completion and identify education needs for field & liaisons
• Ensure Start of Care compliance
• Focus on Outcome
• Implement quality improvement programs in the field
• Participate in all liaison/administrative on-call rotation, and patient staffing as needed to manage after hour’s team, staffing needs and patient related issues
• Manage on call calendar for internal & field staff
• Manage PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally
• Complete field visits as needed
• Participate in managing cost of goods, working with monitoring supply costs, overtime, staffing, bonuses and visits per episode
• Collaborate with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions
• Provide liaison training as defined by the Administrator
• Manage staffing budget, at the direction of the Administrator to include: overtime & bonus oversight; reporting budget exceptions to Administrator; payroll entry of field staff bonuses; review and approve liaison timecards
• Provide objective data related to internal and field employee performance evaluations
• Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families
• Absorb and process complaints, reporting staffing trends, neglect, abuse or theft to Administrator for resolution & follow up
• Complete field clinician check-ins reviews timely
• Maintain active RN or PT license in state of employment
• Participate in in-service program development
• Consistently demonstrate core values and maintain a professional appearance as a representative of the company
• Understand, implement and practice policies and procedures for agency operation
• May act as back-up Administrator, as needed
• Arrive at assigned location on scheduled work day. Works according to designated hours and on-call as needed in office and field nursing responsibilities.

Qualifications

• Minimum of Three (3) years of experience as an RN or PT in an acute care setting
• Strong critical thinking skills with the ability to problem solve clinical needs
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Caregiving and compassionate while working with patients
• Knowledgeable on nursing best practices
• Ability to make appropriate nursing judgments
• Ability to identify a situation and handle it with the best possible solution
• Detail-oriented and observant
• Ability to resolve tough decision-making situations, providing direction to internal & field staff
• Ability to prioritize and be timely
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Follows directions and works as a team member
• Valid driver’s license and auto insurance