Manager Clinic Operations I - Park Medical Center

About the Role

Responsible for the coordination, organization, and implementation of policies and procedures relating to patient care, business, and fiscal aspects for assigned clinics and satellite facilities.

Responsibilities

• Selects, trains/orients, and assigns department staff (either directly or through subordinate supervisors).
• Enforces standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
• Supervises daily duties of employees engaged in accurate registration, insurance verification, and time-of-service collections.
• Develops department goals and objectives, and enforces policies and procedures for clinical and revenue cycle functions, quality assurance, environmental, and infection control.
• Recommends and manages the department operating budget to ensure operations stay within budget.
• Ensures Office Coordinators and Operations Supervisvisors maximize staff productivity through job assignments and cross-training.
• Conducts analysis of daily operations and statistical satellite reports to adjust for anticipated or unexpected variances.
• Assists in developing fiscal twelve-month projections for procedural/patient volumes, expense budgets, staff benefit cost analysis, capital equipment purchases, and strategic plans.
• Analyzes and details monthly productivity reports, physician procedural utilization patterns, revenue cycle, and clinic operations metrics.
• Directs maintenance of departmental facilities, equipment, supplies, and materials to promote efficiency, health, comfort, and safety.
• Maintains professional growth through seminars, workshops, and professional affiliations to stay current with industry trends.
• Documents performance measures for productivity and quality, providing feedback and corrective action as needed.
• Participates in quality assessment and continuous quality improvement activities, including goal setting and data evaluation.
• Creates, monitors, and approves employee and provider schedules and timesheets, and enters information for payroll.
• Creates internal reports from various data collection methods.
• Ensures customer interactions are professional and courteous, in line with health system policy and AIDET training.
• Responds promptly and professionally to all customer needs, including patients, physicians, and co-workers.
• Communicates effectively and frequently with leadership and staff.
• Maintains confidentiality regarding patients, the health system, the department, and human resources.
• Performs other related duties as assigned or requested.

Requirements

• High school diploma.
• Minimum of 5 years of experience in a medical setting.
• Excellent problem-solving and interpersonal skills.
• Current Michigan driver’s license and proof of valid automobile insurance.
• Insurable under McLaren’s insurance program.

Qualifications (Preferred)

• Associate’s or Bachelor’s Degree in business or a health-related field.
• Previous operations experience.

Schedule

Full-time, 8:00 AM – 5:00 PM, 80 hours per pay period. No on-call or weekend requirements.