Clinic Operations Manager I

About the role

Responsible for all aspects of the daily operation of assigned facilities including staff supervision, monitoring patient flow, budgeting, and acting as a liaison with patients, providers, hospital departments, and administration. Position will be classified as a level I, II, or III Manager based on scope of responsibility, including number of service lines, communities, clinics, and FTEs.

The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through pediatric, family medicine, and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings, and counseling regarding health and lifestyle.

Requirements

• Associate degree or equivalent experience required.
• Two (2) years business process experience required, preferably in healthcare.
• One (1) year leadership experience required.
• If the incumbent holds a clinical credential (e.g., Certified/Registered Medical Assistant, LPN, RN) and is expected to provide back-office coverage, then Healthcare Provider Level BLS is required within 90 days of hire.

Skills

• Leadership – Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
• Conflict resolution – Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.
• Critical thinking – Identifies complex problems. Involves key parties, gathers pertinent data, and considers various options in the decision-making process. Develops, evaluates, and implements effective solutions.
• Communication and team building – Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.

Physical Demands

The following physical demands are required at varying frequencies:

• Rarely (1 - 10% of the time): Climb ladder, lift (floor to waist: 20-40 lbs), squat (static hold >30 sec), push (40-60 pounds force), pull (40-60 pounds force).
• Occasionally (11 - 33% of the time): Bend forward at waist, rotate trunk (standing/sitting), reach (forward/upward), finger dexterity, grasp, pinch, manual dexterity.
• Frequently (34 - 66% of the time): Stand, walk (level surface/incline), climb stairs, lift (floor to waist: 0-20 lbs), lift (waist to eye: 0-20 lbs), lift (knee to chest: 0-20 lbs), lift (overhead: 0-20 lbs), carry (2-handed: 0-20 lbs), carry (1-handed: 0-20 lbs).
• Continually (67 - 100% of the time): Walk (level surface).