Manager, Clinic Call Center (Outpatient), Full Time, Day Shift

About the role

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Responsibilities

• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs and installing upgrades.
• Serves customers by planning and implementing call center strategies and operations.
• Manages staff by supervising and directing the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Requirements

• Education and Work Experience: Bachelor’s Degree or equivalent combination of education/related experience: Required Master's Degree: Preferred Five year's managed care experience: Preferred One year's leadership experience: Preferred Call center experience: Preferred

Essential Functions

• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs and installing upgrades.
• Serves customers by planning and implementing call center strategies and operations.
• Manages staff by supervising and directing the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
• Communicates job expectations. Plans, monitors, appraises and reviews job contributions. Plans and reviews compensation actions. Enforces policies and procedures.
• Meets call center financial objectives by estimating requirements. Works closely with the Director on preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit here for more information about E-Verify.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 68335
• Job Category : Manager
• Posting Date : 2026-06-30T00:32:44+00:00
• Job Schedule : Full time
• Locations : Ukiah, CA, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $78,000 to $95,519. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.