Manager, Clin Support, Lab

Responsibilities

• Oversees the laboratory section's administrative, financial, quality, and personnel management functions.
• Provides general supervision and administrative support to the laboratory section.
• Keeps abreast of current advances in the field and acts to evaluate and implement changes as appropriate.
• Confers with leadership regularly concerning laboratory testing and operations.
• Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service.
• Makes recommendations for implementation of new products/equipment.
• Sets and models standards of behavior, creating an atmosphere of teamwork and respect.
• Manages the design and implementation of improvement actions.
• Ensures compliance with safety, infection control, and other regulatory policies.
• Coordinates with appropriate parties to provide customer feedback and information.
• Ensures the existence of adequate emergency and/or backup plans.
• Communicates policies. Oversees compliance with and effectiveness of departmental and section procedures and recommends revision as needed.
• Supports strategic initiatives. Collaborates with leadership to develop goals and objectives for the laboratory section that align with departmental goals.
• Manages attendance and payroll.
• Manages operational budget by appropriately using sub-codes, budget distribution across sub-codes, and expenses management to meet section budget.
• Evaluates the impact of testing volume changes and recommends budget adjustments as appropriate.
• Manages section manpower by ensuring the productive use of staff, setting limits for overtime, and monitoring usage as applicable.
• Monitors and evaluates results of the Quality Assurance program, adequacy of indicators, and compliance of staff with the program.
• Manages the design and implementation of improvement actions.
• Proactively seeks information to improve work processes.
• Researches and implements solutions to problems in a timely manner.
• Participates in educating clients and laboratory staff regarding client services as needed.
• Reviews assigned section’s business reports for accuracy and initiates corrections.

Requirements

• Bachelor’s degree in a related discipline required.
• Master’s degree preferred.
• 3 years of related experience, 2 years of which at a management level required.
• or equivalent combination of education and experience.

Qualifications

• Ability to lead a large, diverse team and manage personnel issues required.
• Ability to lead change, organize and engage teams, and delegate responsibility required.
• Ability to travel to multiple sites, as needed, required.
• Skilled in exercising a high degree of initiative, judgment, discretion, decision-making, negotiation, and collaboration required.
• Ability to manage multiple tasks simultaneously and effectively change priorities required.
• Ability to develop business proposals/reports, analyze data, and improve efficiency required.
• Strong oral and written communication skills required.