Manager, Client Success (GPO Implementation)

Summary

The Client Success Manager, GPO Implementations is responsible for overseeing the successful onboarding of hospitals and health systems into a Group Purchasing Organization (GPO). This role ensures a smooth transition by coordinating contract alignment, supply chain integration, and system/data setup while engaging with client stakeholders to deliver measurable savings and operational value.

Duties and Responsibilities

• Lead end-to-end implementation of GPO services for new and transitioning healthcare clients.
• Develop and manage detailed project plans, timelines, and deliverables.
• Cook up cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).
• Coordinate cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).
• Oversee item master and formulary conversion to align with GPO contracts.
• Ensure accurate and timely setup of contract pricing, tiers, and distribution agreements.
• Validate savings opportunities through benchmarking and cost analysis.
• Conduct financial analysis as necessary for contract tier optimization.
• Act as the primary point of contact for clients during implementation.
• Conduct regular status meetings, provide progress reports, and manage issue resolution.
• Support client education on GPO model, compliance, and reporting tools.
• Guide hospital leadership and supply chain teams through transition from prior GPO.
• Facilitate adoption of new processes, policies, and compliance requirements.
• Address barriers to implementation and escalate risks as needed.
• Track realized savings against pro forma projections.
• Provide reporting on compliance, contract utilization, and cost reduction.
• Transition client to ongoing account management team post-implementation.

Work Experience, Education, and Certifications

• Bachelor’s degree in Healthcare Administration, Supply Chain, Business, or related field.
• 2+ years of experience in healthcare supply chain, GPO, or implementation/project management.
• Strong knowledge of hospital purchasing, contracting, and supply chain operations.
• Excellent communication, relationship-building, and change management skills.
• Financial analysis experience a plus.

Knowledge, Skills, and Abilities

• Strong operator mindset with ability to anticipate client needs.
• Skilled at balancing savings identification with savings realization.
• Adept at working across clinical, operational, and executive stake holders.
• Demonstrated ability to manage multiple complex projects simultaneously.