Manager, Client Services - Fort Monmouth

About the Role

We are seeking an accomplished Client Services Manager to oversee production needs at Netflix Studios Fort Monmouth, our new East Coast flagship hub. This role offers a unique opportunity to join Netflix as we continue to redefine global entertainment and share compelling stories with audiences worldwide.

A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.

Responsibilities

• Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.
• Facilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.
• Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
• Coordinate production move-ins and move-outs, and oversee ancillary production needs.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
• Lead and manage client appreciation events.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Provide support for other operational duties as needed.

Qualifications

• Minimum of 5 years in entertainment-specific campus operations.
• Proven ability to handle confidential information with discretion and integrity.
• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.
• Excellent at multitasking and meeting tight deadlines.
• Exceptional written and verbal communication skills. Able to build and maintain strong relationships with internal and external stakeholders.
• Self-motivated and proactive, with a demonstrated ability to drive projects forward independently.
• Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
• Comprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.
• In-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.

Pay

The range for this role is $181,000.00 - $323,000.00. Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.

Benefits

• Comprehensive health plans and mental health support.
• 401(k) Retirement Plan with employer match.
• Stock Option Program.
• Disability Programs, Health Savings, and Flexible Spending Accounts.
• Family-forming benefits.
• Life and Serious Injury Benefits.
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.