Manager, Client Services
About Client Services
The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.
What You'll Do Day-to-day
- Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management.
- Lead calls with creators and clients confidently and independently.
- Build and maintain strong relationships with top creators, talent managers, and client stakeholders, becoming a trusted partner throughout every stage of a campaign.
- Manage communications with clients for multiple campaigns and creators simultaneously.
- Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
- Identify opportunities to elevate campaign performance by bringing forward creative ideas, emerging platform trends, and strategic recommendations that drive stronger results for clients.
- Play a key role in shaping and improving internal processes as the team continues to scale, contributing to the evolution of best practices across the business.
- Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting.
What We're Looking For
- Have 4+ years' agency or brand experience, including team management
- Have strong detail-oriented communication, organizational and interpersonal skills
- Experienced in executing earned creator marketing initiatives
- Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
- Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
- The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
- Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
- Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude
Pay
The salary range for this role is $60,000 - $65,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups