Manager Client Project Management
Highmark Health · Pittsburgh, PA · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections for headings where content exists. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate. Include only sections with real specific content.
We need to parse the job description.
Job Summary: Provide leadership oversight to a group of project managers within a value stream. Support individual PMs, ensure delivery management processes, training/mentoring, step in for obstacles, stakeholder management. Preferred candidates experience leading healthcare billing and financial operations initiatives, etc. Also strong operational and technology project leadership skills, managing cross-functional teams, identify/resolve operational risks impacting billing accuracy, customer experience, financial performance. Experience within health plan, payer, healthcare ops, regulated financial environment strongly preferred.
That's essentially the "About the role" or "Job Summary". Could be placed under
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate. Include only sections with real specific content.
We need to parse the job description.
Job Summary: Provide leadership oversight to a group of project managers within a value stream. Support individual PMs, ensure delivery management processes, training/mentoring, step in for obstacles, stakeholder management. Preferred candidates experience leading healthcare billing and financial operations initiatives, etc. Also strong operational and technology project leadership skills, managing cross-functional teams, identify/resolve operational risks impacting billing accuracy, customer experience, financial performance. Experience within health plan, payer, healthcare ops, regulated financial environment strongly preferred.
That's essentially the "About the role" or "Job Summary". Could be placed under About the role
with paragraphs.
Essential Responsibilities: long list. That's responsibilities.
Education: Required Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience and/or education as determined by the company in lieu of bachelor’s degree. Substitutions None Preferred None. So we can put under Requirements or Qualifications? Usually Education under Requirements. We'll have a Requirements section.
Experience: Required 7 years of Project Delivery Experience, 7 years of Client Relationship Management. Preferred 3 years of Team Leadership and Management, plus bullet list of preferred experiences. So we can put under Requirements as well, maybe separate sub-sections? But we only have headings for sections; we can combine Education and Experience under Requirements (or Qualifications). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications if content distinct. But we have Education and Experience; maybe Requirements for required, Qualifications for preferred? However we have both required and preferred in Experience. Could split: Requirements (required education/experience) and Qualifications (preferred). But we also have Skills section.
Skills: list: Project Management, Financial Planning and Management, Strong Communication Skills, Problem Management and Resolution, Working in a Matrixed Organization, Client Expectations Management, Language (Other Than English) None, Travel Required 25% - 50%. Also Physical, Mental Demands and Working Conditions: Position Type Office-Based, Teaches/trains others regularly, Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally, Works primarily out-of-the office selling products/services (sales employees) Never, Physical work site required Yes, Lifting up to 10 pounds Constantly, Lifting 10 to 25 pounds Rarely, Lifting 25 to 50 pounds Never. That's more like Working Conditions; could be under Skills? Not exactly. There's no Benefits, Pay, Schedule specifics. Travel Required 25%-50% could be under Schedule? Actually schedule maybe not. Travel is not schedule. Could be under Skills? Might be better to put Travel under Skills? But we have a Skills heading; we can include travel as a skill? Not ideal. Perhaps we create a Schedule section? No schedule info besides travel. The instruction: only create Pay/Schedule/Benefits sections if posting actually states them. Travel is not schedule. So we shouldn't create Schedule. We could include travel under Skills as a bullet? Might be okay but it's not a skill. However we have no other place. Could put under Requirements? Not really. Could create a "Working Conditions" section but not in allowed headings. The allowed headings list is examples; we could still create other headings? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we could use others? Safer to stick to those. So we need to fit travel somewhere. Maybe under Skills as "Travel Required 25% - 50%". It's a requirement but we can treat as a skill? Might be acceptable.
Physical demands etc: Could be under Skills as well? Not ideal but we have to place them somewhere. Could be under Requirements? Not really. Could be under Qualifications? Not really. Perhaps we can omit them? But instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we must include physical demands etc. We need a place. Could create a section "Working Conditions" but not in allowed headings; but maybe allowed as it's not prohibited. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g ...). Likely they expect only those headings. However we need to include physical demands; maybe we can incorporate them under Skills as bullet points like "Physical demands: ..."? That might be acceptable.
Alternatively we could create a "Requirements" section that includes education, experience, physical demands, travel. That seems plausible: Requirements can contain education, experience, physical demands, travel. Qualifications can contain preferred experience, certifications, etc. Skills can contain specific skillsets.
Let's structure:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g ...). Likely they expect only those headings. However we need to include physical demands; maybe we can incorporate them under Skills as bullet points like "Physical demands: ..."? That might be acceptable.
Alternatively we could create a "Requirements" section that includes education, experience, physical demands, travel. That seems plausible: Requirements can contain education, experience, physical demands, travel. Qualifications can contain preferred experience, certifications, etc. Skills can contain specific skillsets.
Let's structure:
About the role
About the role
... job summary ...
Responsibilities
- list each responsibility as
- ... We need to extract responsibilities from the long paragraph. It's a dense paragraph with many items separated by semicolons and periods. We need to split into list items preserving all substantive info. We'll need to parse manually. Responsibilities text: "Perform management responsibilities to include, but are not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Manages the assignment of project managers to specific requests for work. Ensures that the project manager has proper information about impacted domains and reviews outputs to ensure that they are completed successfully. Supports delivery owner in allocation of resources from across the matrixed organization. Resolves conflicts in scheduling that may require cross domain coordination or excitations. Reviewing work plans and breakdowns to ensure that all required activities are being addressed. Review project budget and allocations to ensure correct delivery of the project. Reviews risk identification to ensure that all appropriate risks are identified for the project. Review communication plans and stakeholder identification to ensure completeness.Reviews communication and status and engages in go to green plans for all yellow or red projects. Support issue resolution through engagement of their experience and involvement of other teams. Validate that all project budget and time tracking progress has been completed correctly and timely. Engage and help to address any project with budget variances. Review and approve all change controls before presentation to stakeholders. Facilitate lessons learned activities for projects that are closing out. Ensure that all project artifacts are documented and archived. Actively engage in all Yellow / Red projects to resolve open issues. Be prepared to accept and manage escalations for projects in their domains. Have regular meetings with the stakeholders for critical projects. Ensure that any issues for project are properly escalated to senior leadership. Other duties as assigned or requested." We need to split into sensible list items. Could break at each sentence. Let's create list items: - Involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. - Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. - Manages the assignment of project managers to specific requests for work. - Ensures that the project manager has proper information about impacted domains and reviews outputs to ensure that they are completed successfully. - Supports delivery owner in allocation of resources from across the matrixed organization. - Resolves conflicts in scheduling that may require cross domain coordination or excitations. - Reviewing work plans and breakdowns to ensure that all required activities are being addressed. - Review project budget and allocations to ensure correct delivery of the project. - Reviews risk identification to ensure that all appropriate risks are identified for the project. - Review communication plans and stakeholder identification to ensure completeness. - Reviews communication and status and engages in go to green plans for all yellow or red projects. - Support issue resolution through engagement of their experience and involvement of other teams. - Validate that all project budget and time tracking progress has been completed correctly and timely. - Engage and help to address any project with budget variances. - Review and approve all change controls before presentation to stakeholders. - Facilitate lessons learned activities for projects that are closing out. - Ensure that all project artifacts are documented and archived. - Actively engage in all Yellow / Red projects to resolve open issues. - Be prepared to accept and manage escalations for projects in their domains. - Have regular meetings with the stakeholders for critical projects. - Ensure that any issues for project are properly escalated to senior leadership. - Other duties as assigned or requested. That seems fine. Now Education and Experience. Education: Required Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience and/or education as determined by the company in lieu of bachelor’s degree. Substitutions None Preferred None. We can put under Requirements. Experience: Required 7 years of Project Delivery Experience 7 years of Client Relationship Management Preferred 3 years of Team Leadership and Management Demonstrated experience managing large-scale operational transformation, remediation, or system implementation projects impacting billing, customer service, finance, and health plan operations.Experience partnering with business operations, IT, vendor organizations, and production support teams to resolve billing defects, payment issues, reconciliation gaps, and process breakdowns.Experience managing operational readiness activities, implementation planning, training, communications, and post-production stabilization efforts for billing-related initiatives.Proven ability to lead projects involving regulatory, compliance, audit, or customer-impacting financial processes. We can split into required and preferred bullet list. Under Requirements we can have required experience bullet points. Under Qualifications we can have preferred experience bullet points, plus preferred certifications (PMP, Agile experience). Also Licenses or Certifications: Required None Preferred PMP - Project Management Professional Agile experience. We can put under Qualifications. Skills: list: Project Management Financial Planning and Management Strong Communication Skills Problem Management and Resolution Working in a Matrixed Organization Client Expectations Management Language (Other Than English) None Travel Required 25% - 50% We can put under Skills as bullet points. Physical, Mental Demands and Working Conditions: Position Type Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Rarely Lifting 25 to 50 pounds Never We need to include this. Could be under Skills as bullet points as well, but maybe better to create a separate section "Working Conditions". However not in allowed headings but maybe okay. The instruction says use