Manager, Client Privileged Access

Description

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

Responsibilities

• Own end-to-end credentialing for clinicians/providers across multiple states and payers (as applicable), including new credentialing, recredentialing, and ongoing maintenance.
• Supervise and coach credentialing staff to maintain high performance standards and ensure timely provider onboarding.
• Collaborate with client success team and directly with clients to streamline credentialing and onboarding workflows to build and sustain client relationships.
• Create and maintain SOPs, checklists, and QA processes to ensure accuracy, completeness, and audit readiness.
• Partner with HR and Recruiting teams to align hiring timelines with credentialing processes.
• Create and maintain tracking reports, performance standards, and measure outcomes in collaboration with the Credentialing and service lines.
• Collaborate with Compliance/Legal to ensure adherence to external compliance where required and internal policies.
• Promote continuous process improvement and customer service excellence.
• Ensure compliance with employment laws, HR policies, and affirmative action requirements.
• Develop, implement, and administer credentialing documentation, identify issues, and follow up for resolution departmental policies and procedures.
• Maintain integrity, accuracy, and completeness of credentialing databases.

Qualifications

• 3+ years of experience in Client Access.
• Proven experience in leadership, including growing a team.
• Experience building a Client Access function or materially maturing an existing program.
• Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred.