Manager, Client Privileged Access

Duties and Responsibilities

• Own end-to-end credentialing for clinicians/providers across multiple states and payers (as applicable), including new credentialing, recredentialing, and ongoing maintenance.
• Supervise and coach credentialing staff to maintain high performance standards and ensure timely provider onboarding
• Collaborate with client success team and directly with clients to streamline credentialling and onboarding workflows to build and sustain client relationships
• Create and maintain SOPs, checklists, and QA processes to ensure accuracy, completeness, and audit readiness.
• Promote continuous process improvement and customer service excellence
• Maintain integrity, accuracy, and completeness of credentialing databases

Competencies

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with access management protocols and auditing processes.
• Experience with ServiceNow or similar access management tools is a plus.

Education and Experience Qualifications

• 3+ years of experience in Client Access
• Proven experience in leadership, including growing a team
• Experience building a Client Access function or materially maturing an existing program
• Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred