Manager, Client Operations

1. About Our Client:This organization operates within the healthcare sector, focusing on creating a more connected and compassionate health experience. It addresses challenges related to simplifying healthcare delivery for individuals, families, and communities, aiming to improve accessibility and quality of care. 2. About the Opportunity:The Manager, Client Operations serves as the primary operational contact for clients and internal stakeholders, ensuring alignment between client success strategies and project execution. This role is pivotal in managing client relationships, overseeing program implementations, and coordinating cross-functional teams to deliver client-focused solutions effectively. 3. Responsibilities:Serve as main operational liaison between clients and internal teams to deliver results and resolve issues.Collaborate with senior account leaders and clients to maintain visibility on client priorities.Conduct critical discussions with clients regarding timing, expectations, and limitations of service.Prioritize competing demands to maintain client satisfaction and communicate priorities to stakeholders.Lead program implementations including member outreach, data ingestion, reporting, and network activation.Build and sustain strong relationships with key stakeholders.Ensure client deliverables meet or exceed Statement of Work (SOW) requirements.Document and clarify client requirements for program success.Manage client meeting documentation and support Client Success Executives.Oversee client direct mail and email campaigns.Manage completion of ad-hoc reporting projects supporting client programs.Forecast and communicate updates and escalations internally.Submit and track client request tickets related to program success.Manage internal tracking and responses for member grievances.Provide backup support for Client Success Executives as needed.Lead regular cross-role meetings to track and communicate work.Manage team utilization and resource alignment across multiple teams.Present complex information clearly to clients using data and communication skills.Oversee delivery and accountability of client-facing deliverables and program metrics. 4. Requirements:Bachelor’s degree in business, economics, operations management, or related field, or equivalent experience.4+ years experience in healthcare account operations managing complex, high-visibility programs.1+ years planning and executing client-visible projects across multiple teams.Experience motivating and mentoring teams to achieve goals.Strong client communication skills, including delivering difficult news while maintaining relationships.Ability to quickly learn details to coach others and solve problems.Experience linking operational solutions to client or process problems.Ability to travel 3-4 days up to six times yearly.Experience facilitating and presenting to clients and teams regularly over 2+ years.Proficiency in Excel, Google Suite (Gmail, Sheets, Slides). 5. Pay Range and Compensation Package:The typical pay range for this role is $60,300.00 to $132,600.00 annually.This range represents the base salary and the actual offer will depend on experience, education, geography, and other factors.The position is eligible for bonuses, commissions, or short-term incentives in addition to base pay. 6. Benefits & Perks:Medical insuranceDental insuranceVision insuranceRetirement savings options including 401(k) Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.