Manager, Client Operations
About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on providing winning client solutions across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty; and Retail POS Strategy.
About the Role
We're seeking a Manager, Client Operations. This position ensures the team operates in a highly efficient manner while maintaining the highest quality standards. It supports the Operations Director and team by managing scoping, establishing processes, and defining ways of working to consistently deliver best-in-class product and service. Candidates must reside within a commutable distance to our Detroit (Troy), Chicago, or Cincinnati locations for a hybrid work schedule.
Responsibilities
- Assist the Operations Lead and Client Lead with annual scope development and custom scope enhancements.
- Own staff allocation and budget reports.
- Manage scopes and processes to ensure the team is both funded and reports at 90% billable.
- Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
- Help implement new roles or ways of working to meet client needs.
- Coordinate and recap weekly meetings to discuss present and future issues/updates.
- Support the Operations Lead and Client Lead in developing and contributing to QBRs.
- Execute solutions to resolve issues.
- Work closely with the Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets, and staff recommendations.
- Coordinate agenda and content for VP team meetings.
- Work with Project Management on monthly financial updates.
- Optimize funding/utilization based on monthly reports.
- Help onboard new team members and clients.
- Deploy training to improve overall productivity (e.g., brief training).
- Schedule and participate in ongoing best practices forums.
Requirements
- Bachelor’s degree in advertising, marketing, business, or related field.
- 3+ years of marketing or operations experience; agency or project management experience preferred.
- Interest in the Operations discipline.
- Experience in Shopper Marketing is a plus.
- Proficiency in Word, Excel, and PowerPoint.
- Ability to manage time, adhere to strict timelines, multitask, and work well under pressure.
- Ability to support Client Operations and Procurement.
- Detail-oriented with a proactive nature in seeking work/responsibility.
- Dependability in execution of work and as a member of the assigned team.
- Enthusiastic, solution-oriented attitude in accepting work/new challenges.
- Desire to learn all aspects of the assigned client scope of work and tactics.
- Effective interpersonal skills working well across functions.
- Conscientious work ethic.
Benefits
- Paid Family Care for parents and caregivers for 12 weeks or more.
- Monetary assistance and support for Adoption, Surrogacy, and Fertility.
- Monetary assistance and support for pet adoption.
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements.
- Tuition Assistance.
- Paid time off including Flexible Time Off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
- Matching Gifts programs.
- Flexible working arrangements.
- ‘Work Your World’ Program encouraging employees to work from any Publicis Groupe office for up to 6 weeks a year (based on eligibility).
- Business Resource Groups supporting multiple affinities and alliances.
The benefits listed are available to eligible U.S.-based employees and are governed by the terms of the applicable plan documents. Medical and voluntary benefits are also offered to freelancers and temporary employees, including supplemental medical insurance, transportation, parking benefits, legal benefits, pet insurance, and auto and home insurance.
Pay
Compensation Range: USD $75,050.00 - USD $107,835.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on skills, qualifications, and experience, along with the requirements of the position.