Manager Charter Representatives

About the role

Sun Country Airlines is an agile, resilient airline with a rich history dating back over 40 years. Based in Minnesota, we offer diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations worldwide. As a growing company, we strive to connect our community with their favorite people and places.

Responsibilities

• Build, manage, and maintain the Charter Representative Program
• Collaborate with Ground Ops and Ground Ops training to schedule initial training for new reps and update training materials
• Manage payments for Charter Contract Representatives
• Attend and participate in all relevant meetings related to Charter Representatives
• Lead and identify opportunities for continuous improvement within the charter rep organization
• Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Airlines operational standards
• Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs
• Collaborate with various SCA departments to optimize efficiency of the Charter Rep program
• Work with Charter Planning/Sales teams to enhance charter rep communication and define roles
• Responsible for team performance management, recruiting, work assignment, and ensuring skills and demand is met across the Charter Representative Program
• Establish and maintain a collaborative environment capitalizing on employee talent, experience, and interests
• Build and retain a high-performing, diverse, and inclusive team of Analysts and Reps

Qualifications

• Bachelor’s Degree or 4 years of equivalent work experience
• 4+ years of experience working within operations at an airline, preferably charter operations
• 2+ years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities
• Strong communication skills, both verbal and written
• Excellent organizational skills, with the ability to multi-task and meet deadlines
• Superior critical thinking, analytical, and problem-solving skills
• Experience demonstrating initiative and handling urgent needs
• Ground Security Coordinator certification

Benefits

• Comprehensive benefit package including dental and vision PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Pay

$70,000 - $80,000 annually

Schedule

Full-Time, Exempt

Work Location

Minneapolis, MN (on-site)

Supervisory Responsibility

Yes; Charter Representative Analysts and Charter Representatives