Manager, Change Management

McDonald’s is one of the most recognized brands in the world, operating in over 100 countries and serving 70 million customers daily. The company’s growth strategy focuses on anticipating customer needs and expanding its market potential, guided by values of inclusivity, service, integrity, community, and family. Benefits include a sabbatical program, tuition assistance, and flexible work arrangements.

Department Overview

The Change & Organization Activation COE enables the human side of transformation at McDonald’s. It partners with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change. Mission: Make transformation work—everywhere, every time. Vision: Change agility is our competitive advantage.

About the Role

The Manager, Change Management will lead the Change Management workstream for the Efficient Digital Supply Chain (EDSC) program, which digitizes McDonald’s supply chain to provide real‑time visibility, enhanced traceability, and data‑driven decision making across suppliers, distribution centers, and restaurants. The role reports to the Sr. Manager, Flex Programs, Change & Organization Activation COE, with matrixed alignment to program leadership.

Responsibilities

• Leverage McDonald’s Change Management methodology, process, and tools to create a strategy supporting adoption of project changes.
• Work directly with the Supply Chain Digitalization team to execute the change management strategy for the EDSC program.
• Create the market enablement strategy with the U.S. Market Deployment team.
• Design, develop, deliver, and manage key communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Provide input, document requirements, and support the design of training programs.
• Identify, analyze, and prepare risk mitigation tactics.
• Evaluate and ensure user readiness.
• Define and measure success metrics; monitor change progress.
• Analyze data‑driven insights to adapt and accelerate change.
• Advance enterprise change capability by applying and promoting McDonald’s enterprise change frameworks.
• Develop and iterate new best practices; share learnings with the COE team.
• Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
• Advise and coach leaders on change strategy, messaging, and measurement.
• Lead change workstreams using established methodologies and tools.
• Collaborate cross‑functionally to assess impacts, align on KPIs, and support value realization.

Qualifications

Required

• Bachelor’s degree in Change Management, Business, HR, or a related field.
• Minimum 5 years experience on complex, enterprise transformation initiatives.
• Expertise in change methodologies, impact and readiness assessment, stakeholder engagement, and communication.
• Ability to travel to restaurants up to 50 % of the time as needed.
• Strong influencing skills across business, functional, and technology teams without direct authority.
• Experience defining KPIs, adoption metrics, and value‑realization approaches.
• Proven ability to lead in fast‑paced, ambiguous environments and manage multiple concurrent activities.
• Experience coaching and developing change practitioners.

Preferred

• Experience with enterprise service transformation across GBS, Technology, HR, Finance, Data, Procurement, or similar functions.
• Experience with supply chain initiatives or QSR industry experience.
• Change and service design capabilities using personas and journeys.
• Experience leading or supporting change on large, complex digital or regulatory initiatives in a product operating model.
• Data‑driven mindset and strong process design skills.
• Experience working with globally distributed teams.
• Ability to create cross‑functional deliverables and provide strategic guidance for low‑ and medium‑complexity change programs.

Pay

Salary range: $115,872.00 – $144,840.00 per year. Bonus eligible: Yes. Long‑Term Incentive: Yes.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Sabbatical program, tuition assistance, and flexible work arrangements.