Manager, Campaign Operations - RCA Records

About Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.

Responsibilities

• Department Relationship Management: Own the day-to-day operational relationship with an assigned cluster of departments. Learn their workflows, lead times, tools, and pain points. Become the person they trust to represent their status accurately.
• Release Readiness Monitoring: Track workability status across all active releases. Surface gaps in clearances, masters, artwork, agreements, and delivery timelines before they become blockers.
• Budget Visibility & Tracking: Monitor campaign spend against approved budgets across the roster. Surface divergence, flag overages, and track budget status in real time so that the people who own those decisions have full information. Campaign Ops does not approve or deny spend — it ensures the numbers are visible and accurate.
• Cross-Department Flagging: Identify when an issue in one department affects another. Surface the connection, prompt the teams involved, and track resolution.
• Meeting Support: Contribute to cross-department meeting preparation, transcript processing, and action item tracking. Help produce Goal Briefs and meeting notes for distribution.
• Artist Briefing Support: Assist in producing artist briefings and prep packages for new signings and key roster moments. Compile information from multiple departments into a single, clear picture.
• Data Layer Maintenance: Keep shared operational data current and accurate across Airtable and internal dashboards. Ensure department status is reflected in real time.
• Escalation: When an issue cannot be resolved at the department level, route to the Campaign Operations Lead for consolidation. The team speaks as a unit.
• Tool & System Awareness: Stay current on internal tools, Sony enterprise systems, and department-specific platforms. Surface what exists, who uses it, and where there are gaps or duplication.

Requirements

• Minimum of 3 years in the music industry, entertainment, media, or a similar field, with previous experience working collaboratively across various teams and departments.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities across a large roster.
• Excellent communication skills and the ability to work collaboratively across teams. You can translate technical or operational information into clear, concise language for varied audiences.
• Familiarity with project management or operational tracking tools (Airtable, Asana, Monday, or similar). Willingness to learn new systems quickly.
• High attention to detail and the ability to maintain accurate records. Comfortable tracking dozens of open items across multiple workstreams without losing threads.
• Diplomatic and low-ego. This role requires navigating departmental sensitivities without creating friction. You amplify other teams’ work — you don’t add oversight.
• Curiosity about how systems work and why they break. Interest in process improvement, data visibility, and operational design.
• You are a motivated self-starter who is comfortable with ambiguity.

Benefits

• Inclusive, collaborative and global community where you can channel your passion every day.
• Modern office environment designed to foster productivity, creativity, and teamwork.
• Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and