Manager, Business Transformation (Business Optimization & Enablement)

About the Role

Publicis Groupe is seeking a proactive, diligent, and analytical Manager, Business Transformation to join the Business Optimization & Enablement team. This role is responsible for driving initiatives that improve business processes, workflows, organizational effectiveness, and ways of working across the organization. The ideal candidate is a strategic problem solver who enjoys analyzing business challenges, designing practical solutions, documenting processes, and helping teams operate more efficiently.

The Manager will partner closely with the Business Operations team and business partners to lead business analysis, process improvement, workflow design, operating model initiatives, and organizational enablement efforts. This role requires strong analytical thinking, communication, organization, and a passion for understanding how work gets done and how it can be improved.

Responsibilities

• Lead business optimization and operational improvement initiatives across multiple business functions and teams
• Participate in collaborator interviews, discovery sessions, workshops, and working sessions to understand business challenges, opportunities, and operational needs
• Gather, document, and organize information related to business processes, workflows, roles, responsibilities, and ways of working
• Develop and maintain current-state and future-state process documentation, workflow diagrams, swim lane maps, and supporting materials
• Analyze business analysis to identify inefficiencies, redundancies, and opportunities for improvement
• Partner in the development of operating models, governance frameworks, role clarity, and organizational effectiveness initiatives
• Create process maps, workflow documentation, RACI matrices, decision trees, and supporting operational materials
• Develop presentations, summaries, reports, and supporting materials for collaborator and leadership meetings
• Support the creation and maintenance of playbooks, SOPs, process documentation, and enablement resources
• Track action items, risks, dependencies, decisions, and implementation activities across initiatives
• Schedule meetings, working sessions, partner communications, and follow-up activities
• Conduct research, benchmarking, and analysis to support business recommendations and solution development
• Review deliverables and documentation for quality, consistency, and accuracy
• Partner with team members to find opportunities to improve processes, workflows, and operational effectiveness
• Maintain accurate project documentation and support ongoing optimization initiatives as needed

Requirements

• 5-7 years of experience in business analysis, operations, project management, consulting, operational excellence, process improvement, organizational effectiveness, or related roles
• Experience supporting business optimization, workflow improvement, process redesign, organizational effectiveness, or operational initiatives
• Strong proficiency in PowerPoint, including presentation development, formatting, and visual organization
• Strong proficiency in Excel, including data organization, analysis, and reporting
• Experience with process mapping tools such as Visio, Miro, or similar platforms preferred
• Experience in marketing, media, agency, consulting, professional services, or similarly complex organizations preferred but not required
• Bachelor's degree in Business Administration, Communications, Organizational Development, Industrial Engineering, or related field preferred but not required

Skills

• Strong analytical and structured problem-solving skills with the ability to gather, organize, and synthesize information
• Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously
• Strong written & verbal communication skills with the ability to clearly communicate information across collaborator groups
• Ability to understand business challenges and translate findings into clear documentation and actionable insights
• Strong attention to detail and commitment to quality
• Ability to work independently while collaborating effectively within cross-functional teams
• Comfort working in a fast-paced, highly matrixed environment with evolving priorities
• Strong follow-through and accountability with a proactive approach
• Ability to learn new business processes, operating models, and organizational structures quickly
• Strong presentation development skills with the ability to create clear, organized, and visually polished materials
• Curiosity and a continuous improvement outlook with a desire to understand how organizations operate

Functional Expertise

• Business analysis
• Process mapping and documentation
• Workflow analysis
• Current-state process documentation
• Future-state process design support
• Root cause analysis
• Business requirements gathering
• Ways of working (WoW) documentation
• Operating model design
• Governance documentation
• RACI development support
• Stakeholder coordination
• Workshop and meeting support
• Playbook and SOP development
• Organizational effectiveness support
• Continuous improvement methodologies
• Data gathering and analysis
• Executive presentation development

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• 401K plan
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

Pay

Compensation Range: USD $75,050 - $120,159 annually. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.