Manager, Business Transformation
for headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting.
Thus:
About the role
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. This position is part of the Transformation Office responsible for providing support for key strategic and operational Initiatives at 7-Eleven. The manager is responsible for supporting the organization execute business transformation initiatives to ensure cross functional alignment, drive and manage the teams to meet strict deadlines and achieve financial goals. This position involves strategic planning, operational oversight, project management, consulting, and transition / change management.
Then Responsibilities:
Responsibilities
- Serve as a trusted internal advisor and thought partner to business leaders, helping define the problem to solve, clarify desired outcomes, and align stakeholders on the case for change.
- Lead structured discovery and diagnostic work, including stakeholder interviews, process mapping, data analysis, benchmarking, root-cause analysis, and identification of improvement opportunities.
- Translate insights into practical recommendations, options, business cases, and implementation roadmaps that balance customer, operational, financial, people, and technology considerations.
- Establish clear scope, objectives, success measures, governance, and decision rights for complex, cross-functional transformation initiatives; organize the right teams and work streams to deliver results.
- Develop and govern high-level integrated project plans, milestones, dependencies, resources, and budgets; drive accountability and make timely adjustments as priorities, assumptions, or business conditions change.
- Facilitate working sessions and executive discussions that resolve issues, surface trade-offs, accelerate decisions, and maintain alignment across functions and levels of the organization.
- Identify risks, issues, change impacts, and adoption barriers; develop mitigation and change-management strategies that support sustainable implementation and measurable benefits realization.
- Provide concise, executive-ready reporting and storytelling on progress, insights, decisions, financial governance, risks, and value delivered; capture lessons learned and scale repeatable transformation practices.
Then Skills:
Skills
- Advisory mindset: builds trust quickly, demonstrates a strong service orientation, and tailors the approach to the needs of the business while maintaining objectivity and delivering candid, fact-based perspectives.
- Hypothesis-driven problem solving: breaks complex questions into manageable components, tests assumptions, uses data and direct observation, and develops clear, actionable conclusions.
- Strategic thinking and synthesis: connects enterprise strategy, customer needs, operating-model implications, and financial outcomes; distills complex information into the few insights that matter most.
- Executive presence and influence: communicates with credibility and confidence, influences without authority, and works effectively across organizational boundaries and with VP/SVP-level stakeholders.
- Structured communication and storytelling: makes the complex simple to understand through clear storylines, compelling recommendations, effective visuals, and audience-appropriate messaging.
- Facilitation and collaboration: leads meetings, workshops, interviews, and working sessions that encourage productive debate, build shared understanding, and move teams toward decisions and action.
- Constructive challenge: asks thoughtful questions, challenges assumptions respectfully, and uses evidence to help teams consider new perspectives and better ways of working.
- Comfort with ambiguity: creates clarity where information
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting. Thus:
About the role
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. This position is part of the Transformation Office responsible for providing support for key strategic and operational Initiatives at 7-Eleven. The manager is responsible for supporting the organization execute business transformation initiatives to ensure cross functional alignment, drive and manage the teams to meet strict deadlines and achieve financial goals. This position involves strategic planning, operational oversight, project management, consulting, and transition / change management.
Then Responsibilities:Responsibilities
- Serve as a trusted internal advisor and thought partner to business leaders, helping define the problem to solve, clarify desired outcomes, and align stakeholders on the case for change.
- Lead structured discovery and diagnostic work, including stakeholder interviews, process mapping, data analysis, benchmarking, root-cause analysis, and identification of improvement opportunities.
- Translate insights into practical recommendations, options, business cases, and implementation roadmaps that balance customer, operational, financial, people, and technology considerations.
- Establish clear scope, objectives, success measures, governance, and decision rights for complex, cross-functional transformation initiatives; organize the right teams and work streams to deliver results.
- Develop and govern high-level integrated project plans, milestones, dependencies, resources, and budgets; drive accountability and make timely adjustments as priorities, assumptions, or business conditions change.
- Facilitate working sessions and executive discussions that resolve issues, surface trade-offs, accelerate decisions, and maintain alignment across functions and levels of the organization.
- Identify risks, issues, change impacts, and adoption barriers; develop mitigation and change-management strategies that support sustainable implementation and measurable benefits realization.
- Provide concise, executive-ready reporting and storytelling on progress, insights, decisions, financial governance, risks, and value delivered; capture lessons learned and scale repeatable transformation practices.
Skills
- Advisory mindset: builds trust quickly, demonstrates a strong service orientation, and tailors the approach to the needs of the business while maintaining objectivity and delivering candid, fact-based perspectives.
- Hypothesis-driven problem solving: breaks complex questions into manageable components, tests assumptions, uses data and direct observation, and develops clear, actionable conclusions.
- Strategic thinking and synthesis: connects enterprise strategy, customer needs, operating-model implications, and financial outcomes; distills complex information into the few insights that matter most.
- Executive presence and influence: communicates with credibility and confidence, influences without authority, and works effectively across organizational boundaries and with VP/SVP-level stakeholders.
- Structured communication and storytelling: makes the complex simple to understand through clear storylines, compelling recommendations, effective visuals, and audience-appropriate messaging.
- Facilitation and collaboration: leads meetings, workshops, interviews, and working sessions that encourage productive debate, build shared understanding, and move teams toward decisions and action.
- Constructive challenge: asks thoughtful questions, challenges assumptions respectfully, and uses evidence to help teams consider new perspectives and better ways of working.
- Comfort with ambiguity: creates clarity where information