Manager, Business Support Services

About the role

KPMG is seeking a Manager, Business Support Services to join our Audit Technology Alliance team. This role partners with KPMG Audit AI product owners to drive the adoption of advanced audit technologies across member firms.

Responsibilities

• Partner with KPMG Audit AI product owners to understand the Audit AI roadmap, features, enhancements, process impacts, and member firm onboarding and adoption strategies.
• Develop processes to successfully onboard member firms to Audit AI solutions, including guidance for audit-ready procedures and lifecycle adherence; oversee setup and management of Business Support Services project team channels.
• Drive outcomes and prioritization discussions with leadership, focusing on value delivery, future priorities, and effective stage gate management, approvals, and progression with internal and external stakeholders.
• Lead and coach offshore resources; conduct onboarding sessions for new resources and provide process overviews.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications

• Minimum five years of recent experience in Information Technology Service Management, Release Management, IT Operations, or a similar role in a large-scale, enterprise environment.
• Bachelor's degree from an accredited college/university in computer science, information systems or technology, or a related field is required.
• Working experience in planning the adoption of advanced technology, including AI/Machine Learning, Data Analytics, or other audit technologies.
• Strong understanding of ITIL methodologies; certification is preferred in Agile/Scrum and DevOps practices.
• Excellent communication and stakeholder engagement skills.
• Proficient with project management tools such as JIRA, Azure DevOps, and MS Office Suite.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and one around the July 4th holiday.

Pay

KPMG complies with local/state regulations regarding displaying salary ranges. Offered salary is determined based on relevant factors including applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations. For city-specific salary ranges outside of California, visit KPMG's Pay Transparency page.