Manager Business Process Improvements

Job Description

NuvoLogic Consulting is seeking a Manager to support various business process improvement projects. We are currently hiring for a Manager to support the SBA Office of Disaster Recovery & Resilience (ODR&R) project by leading initiatives focused on standardizing Field Operations Center policies and procedures, and developing and delivering mitigation materials and training. This position is integral to ensuring that SBA's disaster response and recovery efforts are streamlined and effective.

Responsibilities and Duties

• Aid SBA in standardizing the Field Operations Center policies and procedures in coordination with SBA headquarters.
• Document policies, procedures, and work flow diagrams of as-is and to-be processes.
• Identify gaps in current operational practices and develop streamlined processes for field operational procedures, reporting, administrative functions, and employee relations.
• Help SBA achieve consistency in operational roles and duties across both field offices, improving efficiency and effectiveness in disaster response.
• Develop comprehensive mitigation materials for SBA disaster survivors to aid in home/rental or small business mitigation following declared disasters.
• Create and present training programs and technical assistance to SBA personnel and affected communities in disaster-declared areas.
• Ensure materials are user-friendly and focus on best practices, continuity planning, financial benefits of resilience, and reference relevant partner materials.
• Help in developing an interactive tool/application for small business owners to identify local hazards and create customized mitigation and preparedness plans.

Requirements

• Bachelor's degree in Business Administration, Public Administration, Emergency Management, or a related field.
• A Master's degree or relevant certifications is a plus.
• Minimum of 7 years of experience in management consulting, with a focus on public sector projects, disaster recovery, or operational standardization.
• Prosci, CCMP and/or Lean Six Sigma certification a plus.

Applicants Must Have

• U.S. citizenship or a valid Green Card to work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, and Commuter Benefits
• Life Insurance (Basic, Voluntary & AD&D)
• Retail Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short-Term & Long-Term Disability
• Remote or Hybrid Work