Manager, Business Ops | Billing & AR

About the role

The Mgr, Business Ops oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

Responsibilities

• Manage, train and develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Aids on special projects and provides ad hoc reports as needed.

Requirements

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.

Qualifications

• Experience with problem solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven.
• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships.
• Ability to multi-task and shift priorities as needed to meet deadlines.
• Strong analytical skills and attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong team building skills.

Skills

• Software experience.
• Process evaluation and improvement.
• Multi-company and multi-location environment experience.

Benefits

Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Pay

Range Minimum: $94,000 USD
Maximum: $151,000 USD

Schedule

Hybrid

About Epicor

Epicor helps businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.