Manager, Business Operations - Surgery

About the role

Functions as the Business Operations Manager for the Colorectal and General/GI division(s) within the Department of Surgery; directs and manages day-to-day operations of division including all fiscal, human resources, and administrative affairs, activities and functions in conjunction with the business manager; supervises and monitors day-to-day activities of 20+ administrative staff and students; provides technical and administrative guidance and coordination to ensure support staff activities and workflow processes are handled in an efficient and timely manner; manages division operating room and endoscopy utilization and manages internal block allocations; manages physician clinic template utilization, manages in conjunction with patient scheduling center decision tree logic and algorithms; manages all recruitment and hiring of staff; hires and trains employees that provide faculty support services; administers and manages performance management activities; plans, assigns and monitors individual workloads and completion of work activities; ensures appropriate staffing levels; evaluates, identifies and makes recommendations for changes in staff numbers or structures; serves as a liaison between faculty and clerical staff; manages and oversees faculty appointments, credentialing and annual review, and promotion and tenure activities; conveys directives from division leadership; coordinates and organizes logistics for meetings; coordinates and makes travel and lodging arrangements; collects, prepares and processes requests for reimbursement of expenses; researches, collects and compiles information as requested to develop complex division reports; leads and provides guidance to division staff in the areas of scheduling, IHIS and clinical support staff training; serves as IHIS super user for the divisions, assists administrator with developing clinical-related policies and disseminates to clinical support staff; aid divisional leadership in strategic planning process and for decision making purposes.

Responsibilities

• Directs and manages day-to-day operations of division including all fiscal, human resources, and administrative affairs, activities and functions in conjunction with the business manager
• Supervises and monitors day-to-day activities of 20+ administrative staff and students
• Provides technical and administrative guidance and coordination to ensure support staff activities and workflow processes are handled in an efficient and timely manner
• Manages division operating room and endoscopy utilization and manages internal block allocations
• Manages physician clinic template utilization, manages in conjunction with patient scheduling center decision tree logic and algorithms
• Manages all recruitment and hiring of staff
• Hires and trains employees that provide faculty support services
• Administers and manages performance management activities
• Plans, assigns and monitors individual workloads and completion of work activities
• Ensures appropriate staffing levels
• Evaluates, identifies and makes recommendations for changes in staff numbers or structures
• Serves as a liaison between faculty and clerical staff
• Manages and oversees faculty appointments, credentialing and annual review, and promotion and tenure activities
• Conveys directives from division leadership
• Covers logistics for meetings
• Covers travel and lodging arrangements
• Collates, prepares and processes requests for reimbursement of expenses
• Researches, collects and compiles information as requested to develop complex division reports
• Leads and provides guidance to division staff in the areas of scheduling, IHIS and clinical support staff training
• Serves as IHIS super user for the divisions, assists administrator with developing clinical-related policies and disseminates to clinical support staff
• Aid divisional leadership in strategic planning process and for decision making purposes

Requirements

• Bachelor's degree or equivalent experience
• Advanced degree may be desirable
• 5 years of relevant experience required
• 8-12 years of relevant experience preferred

Qualifications

• Minimum qualifications include a Bachelor's degree or equivalent experience

Skills

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite
• Experience with hospital information systems (HIS)

Benefits

Not specified

Pay

Not specified

Schedule

Not specified