Manager, Business Continuity

About the role

The Business Continuity Manager supports Norton Rose Fulbright's business continuity, crisis management, and operational resilience program. This role reports to the Director, IT Infrastructure Services and works closely with Firm Leadership, Chiefs, Directors, and senior functional stakeholders.

Responsibilities

• Maintain Business Continuity Program resources, including planning documents, procedures, contacts, and supporting artifacts.
• Conduct business impact, risk, and dependency analysis to identify continuity gaps, hidden assumptions, and mitigation opportunities.
• Engage senior Firm leaders, Chiefs, Directors, and key functional stakeholders to map critical functions, IT dependencies, recovery priorities, and continuity risks.
• Develop, update, and maintain business continuity, crisis management, and response plans ensuring documentation remains accurate and actionable.
• Audit critical cloud and SaaS services against business continuity requirements, documenting recovery assumptions, vendor service commitments, resiliency capabilities, and associated continuity risks.
• Administer the emergency notification platform, maintain user data, train staff, and support alerts during exercises or actual events.
• Plan, facilitate, and document business continuity and disaster recovery exercises for various scenarios like weather, office disruption, technology outage, pandemic, etc.
• Preserve continuity of knowledge through clear handoff documentation, lessons learned, and repeatable processes for critical program activities.
• Incorporate applicable client expectations, regulatory considerations, and industry practices into continuity planning recommendations.
• Cook up remediation tracking and stakeholder communications to strengthen program readiness and continuous improvement.

Qualifications and job-related skills

• Minimum of 10 years of relevant experience in business continuity, disaster recovery, emergency preparedness, or operational resilience.
• Experience developing, maintaining, and exercising continuity plans, crisis plans, emergency notifications, and supporting documentation.
• Demonstrated ability to operate with credibility and independence in senior-level discussions, influencing stakeholders, and driving alignment without direct supervisory authority.
• Strong analytical and problem-solving skills, with attention to detail, sound judgment, and clear thinking under pressure.
• Familiarity with resilience expectations in regulated or client-sensitive environments.
• DRII Certified Business Continuity Professional (CBCP) or comparable certification preferred.