Manager, Business Administration

About the role

The Manager, Business Administration leads essential activities and colleagues that drive Stores' business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

Responsibilities

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Maximize sales and minimize expenses.
• Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
• Develop action plans to drive overall store profitability.
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand.
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory.
• Resolve store environment issues and safety concerns in partnership with the Facilities team.
• Oversee select selling areas based on store operating needs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• 3-5 years of management experience in a retail store required.
• Heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
• Remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs.
• May involve reaching above eye level.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Qualifications

• High School diploma or equivalent.

Skills

• Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.
• Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.
• Recruitment and Retention: Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement.
• Training and Development: Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates.
• Collaboration and Communication: Strong collaboration skills and excellent communication, writing, and presentation abilities.
• Customer and Team Focus: Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eighth paid holidays.
• Continuous learning and leadership development.
• Volunteer opportunities.

What We Can Offer You

• Dynamic, inclusive environment.
• Competitive pay.
• Merit review.
• Employee Assistance Program.
• Tuition reimbursement.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today!