Manager

Responsibilities

• Protects and promotes the Whataburger Brand at all times.
• Schedules training as directed by the unit’s/shift staffing plan.
• Maintains professional relationships with Team Members.
• Treats team members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to General Manager, Area Manager, Senior Area Manager, Director of Operations, and/or Director of Human Resources, as appropriate.
• Presents ideas and recommendations to Team Members and upper management.
• Communicates directions clearly and follows up to ensure specific actions are carried out as intended.
• Utilizes the sales plan as the basis for setting customer service goals to improve sales, through increased customer traffic as related to those business segments supervised by the Manager.
• Maintains accurate payroll, personnel training records and reports as required, on assigned shifts.
• Ensures Team Members report to work in full proper uniform with nametag and clock in/out as scheduled.
• Ensures team Member’s safety. Ensures application of the necessary precautions and safety equipment in all situations such as leaks, wet floors, equipment cleaning and maintenance etc.
• Communicates operating issues to other Managers, General Managers or Area Managers, as necessary.
• Implements performance standards on assigned shifts to ensure quality food is served and friendly service is provided.
• Reviews food production skills as they relate to maintaining productivity standards.
• Ensures effective product handling and storage procedures are practiced and food production staff accurately applies portion control.
• Conducts accurate POS and workstation procedures.
• Initiates suggestive sales activity as directed by the restaurant’s sales plan.
• Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.
• Ensures equipment is maintained to operate at optimum efficiency according to specifications.
• Reports and investigates accidents within the appropriate time frames and takes immediate action to eliminate causes.
• Tracks and audits sales, food, labor, cash, and expense items each day.
• Performs administrative tasks:
• Makes payroll corrections.
• Review payroll data prior to submission.
• Review the OGB and addressing issues.
• Review’s pass-down communications.
• Completes end of day paperwork.
• Places food and supply orders.
• Conducts safe audits.
• Conducts/reviews shift inventories.
• Posts invoices.
• Ensures personnel and time keeping records are completed accurately and properly processed.
• Reviews weekly sales/labor analysis, shift reports and consumer shopping reports.
• Provides restaurant safety procedures audit including on-site inspections.
• Ensures Team Member and customer incident/accident reports are completed and communicated accurately.
• Validates individual Team Member sales performance.
• Provides input to the General Manager regarding top performers on a regular basis.
• Reviews critical information regarding the restaurant’s staffing requirements and operating plans as it pertains to the designated shift.
• Assures hiring process and orientation are completed in timely manner.
• Prepares standard and special reports for senior management as assigned.
• Assumes additional responsibilities as assigned.

Qualifications

• Must be able to lift up to 50 lbs.
• Ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.).
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

Benefits

• Competitive WEEKLY Pay Bonus (Incentive) Program
• Schedule Flexibility
• Leadership Development and Career Growth Opportunities
• Tuition Reimbursement Program
• Discounted Meals
• Service Awards Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations