Manager

Responsibilities

• Must follow proper Twin Peaks Girl Audition Guidelines.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
• Ensure that alcohol is always served responsibly and in accordance with the law.
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts.
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
• Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Effectively coach and counsel.
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls.
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines.
• Maintain organized and updated training schedules, programs and materials for new employees.
• Effectively execute training and development programs including personal development.
• Consistently manage the execution of Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally each day to set a good example for all employees.

Qualifications

• Must have leadership experience in high-volume restaurants and/or bars.
• Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
• Ability to apply common sense understanding to carry out multi-step instructions.
• Ability to deal with quickly changing situations with many variables.
• Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.
• Must attend orientation and agree to policies and procedures as outlined.
• Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.
• Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.