Manager

Manager

As a Restaurant Manager at a 3B Lodge (Twin Peaks Franchisee) restaurant, you play a vital role in supporting a dynamic, fun, and guest-centered environment. You contribute to exceptional service and strong store performance by focusing on the details and maintaining high standards. You help set the tone for your team, reinforcing brand values and operational excellence.

• Follow proper Twin Peaks Girl Audition Guidelines.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
• Ensure alcohol is served responsibly and in accordance with the law.
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts.
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
• Responsible for cash handling, including assigning drawers, computing employee checkouts, and bank deposits.
• Handle issues of alleged discrimination or harassment in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Coach and counsel team members.
• Recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
• Ensure Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Manage the execution of Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally each day to set a good example for all employees.
• Focus on building guest advocacy and establishing a regular clientele.

About the Role

The role requires leadership experience in high-volume restaurants and/or bars. Spanish communication skills are extremely helpful.

Qualifications

• Ability to apply common sense understanding to carry out multi-step instructions.
• Ability to deal with quickly changing situations with many variables.
• Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.
• Must attend orientation and agree to policies and procedures as outlined.
• Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.
• Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Skills

• Effective communication in the English language.
• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to mathematically compute proper change and accurately settle checks.
• Ability to apply common sense understanding to carry out multi-step instructions.
• Ability to deal with quickly changing situations with many variables.
• Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks manager is regularly exposed to fumes or airborne particles from the kitchen. The manager is occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.