Manager

Duties and Responsibilities

• Plans, organizes and supervises the work of administrative, professional and technical employees involved in the day-to-day administration of the program.
• Provides leadership and direction in establishing program goals, objectives, and policies.
• Maintains current understanding and compliance with HUD regulations, the Administrative Plan and program procedures.
• Ensures staff are trained on and comply with HUD regulations, the Administrative Plan, and program procedures.
• Conducts routine monitoring and reporting of program operations to ensure full compliance with SEMAP indicators and contractual performance service levels.
• Develops and implements program strategies to improve operational efficiency, service delivery, and overall program performance.
• Maintains HUD systems (Public Information Center; Enterprise Income Verification and any successor system) to ensure timely reporting and correction of deficiencies.
• Monitors contractors to ensure they perform to the required service levels and meet contract obligations.
• Investigates and resolves problems involving the management of the program specific to the areas of supervision.
• Advises the Managing Director of the status and needs of the program(s).
• Writes and prepares weekly, monthly and annual reports.

Qualifications

• Three years of responsible experience in the management of assisted and affordable housing programs, including at least two years of supervisory experience, and a bachelor's degree in business, public administration, the social sciences, or a related field.
• Strong knowledge of HUD regulations and the Housing Choice Voucher (HCV) program required.
• Knowledge of program development, monitoring, and evaluation techniques, principles and practices of public administration and public housing management, community resources available to assist residents, contract negotiation methods and legal procedure, principles, methods, and practices of municipal budgeting.
• Strong leadership, organizational, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage complex operations and multiple priorities in a high-accountability environment.
• Knowledge of and ability to use system of records, Microsoft Office Word, Excel, Power point.
• Professional working proficiency in Spanish/Creole a plus.