Manager

About the role

An OTG Manager powers day-to-day operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, high-energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky-high. In This Role, You Will:

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full-service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top-tier.
• Drive an amazing on-boarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard-free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications/Criteria

• A hospitality degree is preferred.
• 3–5 years in management, full-service restaurants or retail (bonus points for multiunit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• You’re fluent in Microsoft Suite—and it shows.
• Flexibility is your middle name—early mornings, nights, weekends, holidays, even wild weather days… you’re ready.